Technical Analyst

Rashi Joshi; City of Melbourne; On-site; AUD 111,714 - 146,585; Full time

Job summary

State Government Client in Melbourne seeks a Technical Analyst to perform business, systems, and technical analysis across CASES21 Admin & Finance, eCASES, Salesforce, and other enterprise apps.

You will translate stakeholder needs into specifications, support SIT/UAT, and assist with data flows, ETL processes, and API integrations in a hybrid work setup.

Essential: 5+ years in ICT analysis, SSMS, Power BI, Salesforce, and working with legacy and cloud platforms; WWCC accreditation required.

Qualifications

• Minimum 5 years’ experience in Business and Technical Analysis for ICT projects.
• Experience with SSMS and Power BI.
• Experience with Salesforce and system integrations (APIs, ETL).
• Knowledge of databases, data management and data integration.
• Working with Children accreditation required.

Responsibilities

• Analyse and translate stakeholder needs into functional and technical specifications.
• Analyse integrations, data flows, ETL, APIs and interfaces to improve solutions.
• Support SIT/UAT and validation of end-to-end processes.
• Provide technical analysis and support across the enterprise applications.

Skills

Business/Technical Analysis

Requirements analysis

Process modelling

Stakeholder communication

Education

Working with Children accreditation

CBAP or equivalent (Desirable)

Tools

SQL Server Management Studio (SSMS)

Power BI

Salesforce

APIs

ETL processes

Middleware

Enterprise integration tools

Job description

Excellent Opportunity for a Technical Analyst!

Opportunity to work for a State Government Client! Duration: Until April 2027. Work Arrangement: Hybrid. Location: Melbourne BD.

Rates: $700/day + Super.

Project

The purpose of this role is to perform business, systems, and technical analysis to support the implementation, enhancement, integration, and ongoing support of the Department's critical school administration systems, including CASES21 Admin & Finance, eCASES, Student Insight (Digital Enrolment, Digital 6 to 7 Placement, LOOKOUT, School Entrant Health Questionnaire), eduPay, Salesforce, eduMaster, Mirror, VSR, eduHub, and other complex business applications across the Division.

Accountabilities

Develop a strong understanding of integrated business systems within the School Systems environment to undertake business and technical analysis, solution design, process modelling, data analysis, and process improvement. Analyse business and technical requirements and translate stakeholder needs into functional and technical specifications that support solution delivery. Analyse integration processes, data flows, ETL processes, APIs, and system interfaces across legacy and cloud-based platforms to identify issues and recommend improvements. Provide technical analysis and implementation support across Salesforce, Mirror, eduMaster, VSR, eduHub, CASES21, Student Insight, and other integrated enterprise applications. Support software quality assurance activities, including System Integration Testing (SIT), User Acceptance Testing (UAT), production verification testing, test scenario development, defect management, and validation of end-to-end business processes and data flows.

What you'll need to succeed

• Essential: Minimum 5 years’ experience in Business and Technical Analysis or a related discipline, delivering analysis artefacts for high-complexity ICT projects.
• Essential: Experience using SQL Server Management Studio (SSMS) and reporting tools such as Power BI.
• Essential: Experience working with Salesforce.
• Essential: Demonstrated experience working with system integrations involving both legacy applications and modern cloud-based platforms (e.g. APIs, middleware, Salesforce, ETL processes, and enterprise integration solutions).
• Essential: Experience and understanding of database systems, data management, and data integration processes.
• Essential: Accreditation with Working with Children in Children's Services.

Desirable

• Qualification in Business Analysis or Technical Analysis (e.g. CBAP or equivalent).
• Demonstrated experience working in Agile delivery environments.
• Strong working knowledge of Student Information Systems (SIS) or similar enterprise applications.