Technical Analyst

Telstra Corporation; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Telstra is seeking a Technical Analyst to support PSTN networks and Ericsson AXE deployments. You will work in a fast-paced, collaborative environment, providing high-level technical service and contributing to solution development and customer experience.

The role emphasizes incident management, cross-team collaboration with Level 3, DevOps, and Engineering, and after-hours recall support when required.

Qualifications

• Hands-on experience supporting Ericsson AXE PSTN networks and related platforms.
• Solid understanding of PSTN networks, access technologies, tools and configurations.
• Strong ITIL Incident Management knowledge and service restoration focus.
• Experience with network monitoring and fault investigation tools.
• Ability to manage multiple high-severity incidents and communicate effectively.

Responsibilities

• Monitor, investigate, troubleshoot, and resolve complex PSTN faults across networks.
• Apply incident management practices to restore services within KPIs and OLAs.
• Take end-to-end ownership of incidents and drive resolution.
• Coordinate multiple incidents across varying severity in real time.
• Lead post-incident investigations and contribute to service improvements.
• Maintain technical and administrative network documentation.
• Mentor teammates and support leadership development.

Skills

Ericsson AXE PSTN

PSTN networks

ITIL Incident Management

Network monitoring

Incident coordination

Communication

Autonomy

Education

Technical diploma/engineering or IT degree

Industry experience

Tools

Splunk

APIs

Python

DevOps

Job description

Employment TypePermanentClosing Date26 Sept 2026 11:59pmJob TitleTechnical AnalystJob SummaryAs a Technical Analyst, you will work with pioneering, cutting edge technologies and enjoy working in a fast-paced, agile and collaborative environment.Your role will involve providing high-level technical service and assisting in the development of solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.You will be given a high degree of autonomy and have the opportunity to work on initiatives to improve the performance and integration of systems, making a positive impact on customer experience.Job DescriptionWho We AreWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.Focus of the roleThe Technical Expert will be responsible for the operation, maintenance, and ongoing support of Telstra’s PSTN and Access Networks. The role will provide specialist technical support for complex network faults, particularly across Ericsson AXE and associated access technologies, while driving incidents through to resolution within agreed service levels.The role operates primarily during business hours, with after-hours recall support when required, and contributes to service improvement, network integrity, and customer experience.Roles and ResponsibilitiesMonitor, investigate, troubleshoot, and resolve complex faults across PSTN and Access Network platforms.Apply structured incident management practices to restore services within agreed KPIs, OLAs, and service levels.Take end-to-end ownership of network incidents and drive them through to resolution.Coordinate multiple incidents across different severity levels in a high-pressure, real-time operational environment.Perform jeopardy management by identifying risks to incident resolution and engaging relevant stakeholders.Work closely with Level 3 support, DevOps, Engineering, Major Incident Management, vendor management, and other specialist teams.Provide specialist technical input into post-incident investigations and service improvement activities.Analyse KPI and OLA performance and contribute to operational reporting.Identify technical or process deficiencies and develop appropriate resolution or improvement strategies.Develop and maintain technical, operational, and administrative network documentation.Mentor team members and support the development of their technical and leadership capabilities.Maintain a strong focus on customer experience, network integrity, safety, compliance, and respectful workplace practices.Essential SkillsHands-on experience supporting Ericsson AXE PSTN Networks .Detailed understanding of PSTN networks, platforms, access technologies, systems, and operational support tools .Strong knowledge of ITIL practices , particularly Incident Management.Experience using network monitoring, fault investigation, and troubleshooting tools.Ability to investigate and resolve complex network incidents within operational service levels.Strong incident coordination skills, with the ability to manage multiple incidents across varying severity levels.Ability to identify technical or process deficiencies and develop suitable resolution strategies.Strong analytical, lateral-thinking, and structured problem-solving skills.Ability to make sound decisions in a dynamic, high-pressure service environment.Strong ownership, prioritisation, and time-management skills.Ability to work autonomously with minimal supervision and collaborate effectively within a broader technical team.Ability to follow established operational processes and procedures.Strong written and verbal communication skills, with the ability to communicate complex information clearly to different stakeholders.Demonstrated leadership, stakeholder coordination, and mentoring capabilities.Strong commitment to customer service and network integrity.Technical diploma, Engineering or IT degree, or equivalent relevant industry experience.Ability and willingness to participate in after-hours recall support when requiredGood to Have SkillsIn-depth knowledge of Telstra’s PSTN Network and associated operational environments .Qualifications or equivalent experience in Software Development or a related technical field .Ability to write or maintain scripts using Python or PHP .Experience using Splunk for operational monitoring, investigation, or analysis.Experience building or integrating technical solutions using APIs .Broader understanding of current and emerging network technologies.Experience supporting the technical development of other team members.Exposure to service improvement programs, post-incident reviews, KPI analysis, and operational reportingAs part of your application with Telstra, you may receive communications from us on [phone] (for job applications in AustraliaWhen you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [e-mail] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment .