Technical Account Manager, Dairy

Novonesis; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

Novonesis, based in Melbourne, seeks a Technical Account Manager, Dairy to drive commercial and technical success across Australia. You will manage a portfolio of strategic dairy customers, develop account plans, and lead negotiations while partnering with global teams to deliver biosolution-based innovations.

Ideal candidates have 5–8 years in technical sales or account management within the dairy sector, with strong dairy process knowledge and a customer-focused mindset in a dynamic

Qualifications

• Tertiary qualification in Science, Business, or related discipline.
• Experience with dairy applications, cultures, enzymes, or biotech solutions.
• Experience in product development, innovation, or technical sales.
• Experience collaborating with global cross-functional teams.
• Strong dairy processing knowledge (milk transformation, cheese/yogurt).

Responsibilities

• Manage strategic dairy accounts and drive revenue growth.
• Develop and execute strategic account plans.
• Lead commercial discussions and support contract negotiations.
• Identify new business opportunities and build relationships.
• Coordinate cross-functional teams for project delivery.
• Present innovations and support production trials.

Skills

Dairy applications

Technical sales

Account management

CRM (Salesforce)

Cross-functional collaboration

Education

Bachelor's degree in Science/Business or related

Tools

Salesforce

Job description

At Novonesis, we unlock the power of biology to create innovative food solutions that help businesses grow while contributing to a more sustainable future.

As a Technical Account Manager, Dairy, you will play a key role in driving commercial and technical success across Australia. Based in Melbourne, you will partner with leading dairy, food, and beverage manufacturers leveraging our world‑class BioSolutions (such as cultures, enzymes, and dairy technologies) to help them bring innovative products to market while building long‑term strategic relationships. This is an exciting opportunity for a commercially driven professional with a strong technical mindset who enjoys combining business development, technical collaboration, and customer engagement to deliver meaningful impact.

The Role & Your Impact

In this role, you will manage a portfolio of strategic food and beverage customers while identifying new growth opportunities that support Novonesis' business ambitions.

Key responsibilities include:

• Manage strategic key accounts within the dairy sector and deliver sustained revenue growth across your assigned portfolio.
• Develop and execute strategic account plans aligned with business objectives and growth ambitions.
• Lead commercial discussions and support contract negotiations in collaboration with business and country leadership.
• Identify, develop, and convert new business opportunities, customer relationships, and market segments.
• Manage complex sales projects while coordinating activities across customers and internal stakeholders.
• Build and maintain strong relationships across procurement, R&D, product development, quality, production, marketing, and senior leadership teams.
• Partner closely with internal Sales, Commercial Development, Technical Application/R&D, and Supply Chain teams locally and globally to ensure seamless project delivery and high customer satisfaction.
• Present innovations, product launches, technical solutions, and business insights to customers while supporting production trials and commercialization activities.

What You’ll Need to Be Successful

We are looking for a commercially astute and customer‑focused professional who thrives in a dynamic business environment.

Required qualifications:

• Tertiary qualification in Science, Business, or a related discipline.
• Direct experience working with dairy applications, food ingredients, cultures, enzymes, or biotechnology solutions
• Exposure to product development, innovation, or technical sales environments.
• Experience collaborating with cross‑functional global teams.
• Strong understanding of dairy processing, milk transformation, cheese/yogurt application processes.
• Passion for helping dairy customers bring healthy, sustainable, and innovative products to market.

Key capabilities:

• Strong negotiation and influencing skills.
• Excellent communication and presentation skills.
• Analytical and strategic thinking.
• Results‑oriented mindset.
• Self‑motivated, proactive, and driven approach.

Additional Skills & Interests We Value

• 5–8 years of professional experience in technical sales, account management, or commercial development within the dairy or dairy ingredients sector.
• Strong account management and business development capabilities.
• Experience managing customer relationships and commercial projects.
• Proficiency in CRM systems; experience with Salesforce is advantageous.

What We Offer

• Build partnerships with leading food and beverage manufacturers.
• Work with innovative biosolutions that support a more sustainable food system.
• Collaborate with global commercial, technical, and R&D teams.
• Develop your career in a purpose‑driven organization focused on innovation and growth.
• Be part of a collaborative and inclusive culture where your contributions make a difference.

Ways of Working / Working Conditions

• Customer‑facing role based in Melbourne, Australia.
• Regular customer visits and relationship‑building activities across the assigned territory.
• Close collaboration with regional and global stakeholders.
• Mix of strategic account management, business development, and project coordination responsibilities.

Our purpose guides the way

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

We are committed to an inclusive recruitment process and equal opportunity for all applicants.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.