Technical Account Manager - (Au)

Obsidian Security; Mackay Regional; A distancia; AUD 150.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Remote-first culture

Paid parental leave

Professional development

Descripción de la vacante

CrowdStrike is seeking an experienced Senior Site Reliability Engineer to maintain and scale our NG-SIEM Serverless Cell Platform in a remote Australia-based role. You will ensure health and performance of LogScale cells, write automation, and collaborate with global teams to drive reliability and efficiency.

Join a mission-driven, remote-first culture with opportunities for mentorship, learning, and impact across a large-scale distributed system used by thousands of customers.

Formación

• 3+ years of experience in site reliability engineering, platform engineering, or infrastructure operations.
• Experience operating distributed systems and capacity planning.
• Proficiency in Go, Python, Java or similar for automation.
• Experience with cloud infrastructure (AWS, OCI, or GCP) including IaC (Terraform, Pulumi).
• Strong written and verbal communication across time zones.

Responsabilidades

• Monitor health, performance, and reliability of LogScale cells.
• Upgrade LogScale clusters and microservices using ring-based rollouts.
• Contribute to monitoring with SLIs—alerts, dashboards and tests.
• Write Go microservices and automation scripts to reduce toil and enable self-healing.
• Troubleshoot production issues with product engineering and customer support teams.
• Learn and grow through knowledge-sharing and mentorship opportunities.

Conocimientos

Reliability engineering

Operational excellence

Go

Python

Java

AWS

GCP

Terraform

Pulumi

Kubernetes

Docker

Cybersecurity awareness

Herramientas

Terraform

Pulumi

Kubernetes

Docker

Go

Descripción del empleo

Australia - Sydney
Australia - Remote, QL
Full time
R29475
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
**About the Team:**
We're looking for people with limitless passion, extreme ownership, a relentless focus on innovation, and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Our engineering work culture is welcoming & flexible, prizes collaboration over competition, balances thoughtfulness with a bias for decisive action, and provides opportunities to learn new skills, mentor peers, and contribute to the direction of both the team & the products we're responsible for. This is a high trust environment where team members manage their time, and we reward customer and business impact with competitive salaries and equity.
Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
**About the Role:**
Our mission is to make all of our customers' security-relevant data continuously available for automated detection and response, threat hunting, and other Falcon platform use cases. To enable this, the systems behind NG-SIEM (next-generation security information and event management) are growing to accommodate >100 PB of event and action data ingested every day, up to 10 years of retention, and dozens of millions of queries per hour across large sections of the data stored, for tens of thousands of customers. As an Engineer III on the NG-SIEM Serverless Cell Platform team, you will contribute to ensuring the health, performance, and reliability of cell infrastructure - operating the security industry's largest SIEM platform while contributing to the automation and self-healing systems that enable it to scale seamlessly.
The NG-SIEM platform is built on a cell-based architecture where each cell is a self-contained LogScale cluster serving customer data. As we scale toward hundreds of petabytes per day, you will participate in the operational management of these cells through monitoring, incident response, capacity planning, and continuous improvement - while also developing automation systems that reduce toil and enable the fleet to self-heal. You will participate in follow-the-sun on-call rotations (8x7), perform version upgrades and scaling operations, optimize resource utilization, and write Go microservices that transform manual operational procedures into robust, automated workflows. You will join a distributed team of high-ownership engineers who share a strong passion for our mission: to stop breaches.
This role is based in Australia and is fully remote. Many team members are located in Sydney.
**What You'll Do:**
+ Monitor and maintain the health, performance, and reliability of LogScale cells. Respond to incidents and participate in follow-the-sun on-call rotations with team support and clear escalation paths.
+ Upgrade LogScale clusters and microservices using ring-based rollout strategies. Deploy patches, update configurations, and recover cells when failures occur.
+ Contribute to monitoring with defined Service Level Indicators. Help implement alerting, synthetic test suites, and operational dashboards for rapid troubleshooting and root cause analysis.
+ Write Go microservices and automation scripts that transform manual operational procedures into automated workflows, reducing toil and enabling self-healing capabilities.
+ Work with product engineering and customer support teams to troubleshoot production issues and support changes across the platform.
+ Learn and grow through mentorship opportunities, knowledge-sharing sessions, and exposure to large-scale distributed systems engineering challenges.
**What You'll Need:**
+ A passion for reliability engineering and operational excellence, with strong understanding of how large-scale distributed systems behave under pressure;
+ 3+ years of experience in site reliability engineering, platform engineering, or infrastructure operations, with experience operating distributed systems;
+ Exposure to capacity planning and resource optimization for infrastructure;
+ Proficiency in at least one programming language (Go, Python, Java, or similar) for writing automation scripts and microservices;
+ Experience with cloud infrastructure (AWS, OCI, or GCP) including compute, storage, networking, and infrastructure-as-code (Terraform, Pulumi, or similar);
+ A can-do attitude - you thrive collaborating in a team and are not afraid of taking on responsibilities;
+ Strong written and verbal communication skills for writing runbooks, incident reports, and collaborating with teams across time zones;
+ Willingness to learn how to balance operational stability with feature delivery needs.
**If you meet most but not all of these qualifications, we still encourage you to apply.**
**Bonus Points:**
+ Hands-on experience building monitoring systems, defining SLIs/SLOs, creating dashboards, and implementing alerting;
+ Strong troubleshooting and root cause analysis skills across distributed system components;
+ Experience operating database infrastructure, log management platforms, search systems, or SIEM platforms at scale;
+ Track record of building automation that enables self-healing infrastructure and reduces operational toil;
+ Experience with streaming platforms (Kafka or similar) and understanding of distributed data pipelines, backpressure, and partition management;
+ Familiarity with containerization and orchestration (Kubernetes, Docker, or similar);
+ Background in cybersecurity, security operations, or familiarity with security data workflows;
+ Interest in contributing to design docs, tech talks, and knowledge sharing within the team.
**Benefits of Working at CrowdStrike:**
+ Market leader in compensation and equity awards
+ Comprehensive physical and mental wellness programs
+ Competitive vacation and holidays for recharge
+ Paid parental and adoption leaves
+ Professional development opportunities for all employees regardless of level or role
+ Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
+ Vibrant office culture with world class amenities
+ Great Place to Work Certified across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
**Privacy and AI Notices**
Information regarding privacy and AI usage is provided here:
**About the Role**
A description of the role task continues here.
**Title**
Position titles and details continue here.