Technical Account Manager, ANZ Enterprise Support, ISV+Startup

Amazon Web Services; City of Melbourne; On-site; AUD 140,000 - 180,000; Full time

Job summary

Amazon Web Services seeks a Technical Account Manager to lead enterprise customers in ANZ, advising on cloud adoption, architecture, and operations. You will collaborate with AWS engineers, review performance, and guide launches while aligning with customer goals across compute, storage, networking and security domains.

You will need strong customer-facing communication, experience in similar senior technical roles, and a track record of delivering proactive guidance and operational excellence

Qualifications

• Experience in at least two of the technical domains listed (Compute, Storage, Networking, CDN, Databases, DevOps, Big Data/Analytics, Security, Applications Development).
• Strong external customer-facing experience with ability to present to small and large audiences.
• 5+ years in roles such as Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or similar.

Responsibilities

• Act as a single point of contact to Enterprise Accounts.
• Understand customers' outcomes and business goals.
• Provide recommendations aligning AWS services with customer strategy and architecture.
• Evaluate and present periodic reviews of operational performance.
• Provide detailed reviews of service disruptions and prelaunch planning.
• Champion customer requirements within AWS (e.g. feature requests).
• Participate in customer meetings (on-site or via phone).
• Leverage resolution tools to facilitate rapid problem-solving.
• Share knowledge and collaborate with leading technologists worldwide.
• Work with AWS engineers to resolve issues expediently.
• Plan and execute business-critical events including product launches and migrations.

Skills

Compute

Storage

Networking

DevOps

Big Data

Security

Applications Development

Education

Bachelor's degree in Computer Science, Math, or a related field

Tools

AWS technologies

Cloud platforms

Job description

Technical Account Manager, ANZ Enterprise Support, ISV+Startup

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle. You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

You preferably have software engineering, SRE and / or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

• Act as a single point of contact to Enterprise Accounts
• Understand your customers outcomes and business goals
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyse and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g. feature request)
• Participate in customer requested meetings (on-site or via phone)
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Share knowledge and innovate with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
• Plan and execute successful business-critical events including product launches, migrations, and modernisations for your customers on AWS

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can’t achieve in the cloud.

Basic qualifications

• Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
• Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
• 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.

Preferred Qualifications

• Bachelor's degree in Computer Science, Math, or a related field
• Experience with AWS technologies
• Working knowledge of software development practices and technologies.
• Solid understanding of technology budget management.

Acknowledgement of country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.