Tech-Savvy Customer Experience Specialist

Telstra Corporation; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Purchased leave options

Salary continuance insurance

Mental health programs via wellbeing

Wellbeing portal access

Job summary

Bega Group is seeking a Customer Service Officer in Docklands to deliver exceptional support across phone and email, manage orders, and resolve enquiries promptly. You will collaborate with internal teams to ensure smooth service and strong customer relationships, contributing to growth of iconic Australian brands.

The role suits someone who thrives in a fast-paced environment, values teamwork, and wants to grow their career with a well-established Australian company.

Qualifications

• Excellent communication and interpersonal skills in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Strong attention to detail and organisational abilities.
• Experience using Microsoft Office; SAP knowledge is advantageous.

Responsibilities

• Provide warm, responsive customer support across phone and email channels.
• Process customer orders accurately and within required timeframes.
• Manage shared inbox enquiries, ensuring timely resolution and follow-up.
• Resolve delivery issues and coordinate positive customer outcomes.
• Partner with internal teams to continuously enhance the customer experience.

Skills

Communication

Collaboration

Organization

Independence

MS Office

SAP

Tools

Microsoft Office

SAP

Job description

Bega Group is seeking a Customer Service Officer in Docklands to deliver exceptional support across phone and email, manage orders, and resolve enquiries promptly. You will collaborate with internal teams to ensure smooth service and strong customer relationships, contributing to growth of iconic Australian brands.

The role suits someone who thrives in a fast-paced environment, values teamwork, and wants to grow their career with a well-established Australian company.