Tech & Entertainment Retail Specialist

Harvey Norman Ltd; City Of Stirling; Hybrid; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Generous staff discounts

Incentive based promotions

Career progression support

Job summary

Harvey Norman Osborne Park is seeking a passionate Technician to join the Technology & Entertainment Team, delivering Great Service, Always! to customers.

You will help customers with PCs, software and peripherals, share product knowledge including Apple devices, and thrive in a retail environment that values teamwork and sales. This full-time role offers career progression within a trusted national brand and generous staff discounts.

Qualifications

• Experience in customer focused, successful retail business.
• High level Technology and Entertainment product knowledge to support customer queries.
• Technical knowledge of peripherals such as digital cameras, printers, networking and software programs.
• Knowledge of Apple products is highly desirable.
• Ability to service customers while managing work tasks around their needs.
• Going above and beyond to provide exceptional customer focused problem solving.
• Experience resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services.
• Passion to exceed individual and store sales targets.
• Flexibility across retail trading hours including weekends, public holidays and late night trades.

Responsibilities

• Provide great customer service and assist with product queries.
• Share product knowledge to help customers choose the right tech and accessories.
• Resolve customer issues promptly and professionally to ensure satisfaction.
• Support achievement of sales targets through solution-focused recommendations.

Skills

Customer service

Retail experience

Team player

Communication skills

Job description

Harvey Norman Osborne Park is seeking a passionate Technician to join the Technology & Entertainment Team, delivering Great Service, Always! to customers.

You will help customers with PCs, software and peripherals, share product knowledge including Apple devices, and thrive in a retail environment that values teamwork and sales. This full-time role offers career progression within a trusted national brand and generous staff discounts.