Team Support Manager / Roving Manager - Sydney TSM / Roving Manager - Sydney

Kennards Self Storage; Sydney; On-site; AUD 82,000 - 94,000; Full time

Benefits offered by this job

Work-life balance

Autonomy with coaching

Leave entitlements

Competitive salary

Training program

SIP course contribution

Referral bonuses

Career growth

Job summary

Kennards Self Storage is seeking a Team Support Manager to oversee day-to-day operations at multiple South Coast locations, from Wollongong to Nowra. This full-time role offers real autonomy with coaching and a supportive team, and invites you to apply your initiative.

You’ll deliver outstanding customer service and sales, maintain high centre standards, manage administration, and drive positive change. Hours are 76 per fortnight across 7 days; remuneration includes super.

Qualifications

• Focus on delivering outstanding customer service and solutions.
• Ability to drive sales and meet targets while upholding company values.

Responsibilities

• Deliver outstanding customer service and sales, helping customers find storage and packaging solutions.
• Uphold Kennards Self Storage FREEDOM values and a constructive culture.
• Maintain centre presentation, cleanliness and safety to a high standard.
• Manage daily operations and administration across multiple locations.
• Create space for change and process improvements.

Skills

Customer service

Sales

Autonomy

Teamwork

Job description

Do you have a passion for customer service? Want to grow in a dynamic role with variety and real autonomy? At Kennards Self Storage, you’ll run the business day-to-day, with the freedom to make decisions, backed by a supportive team and a culture that values learning, ownership, and “give it a go”.

What You’ll Love

• Great work/life balance: no late nights or early mornings
• You’ll have autonomy, with coaching, training and a supportive network behind you
• Pro-rata Annual Leave and Personal (Sick) Leave
• Competitive salary package
• 4 weeks of on-the-job training with experienced KSS Managers
• Ongoing development and learning programs
• SIP (Self Improvement Program): $299 contribution to any course (work or personal interest)
• Employee Referral Program with generous bonuses for referring future KSS team
• A place where a "give it a go" attitude is encouraged, and it's ok to make mistakes.
• Real career and personal growth in a growing Aussie family-owned business

About Kennards Self Storage

Kennards Self Storage (KSS) proudly remains a privately owned Australian family business. KSS has been in operation for over 50 years and continues to lead the industry through our innovation and passion for our customers and team. We believe every individual should have the FREEDOM to make decisions, achieve, grow and prosper. At KSS we take company culture seriously. That’s why we’ve measured and improved our culture with Human Synergistics since 1998, and we’re proud to have received awards over the years for what we’ve achieved. We consist of a diverse and inclusive team from all walks of life. It is an open and positive workplace, that encourages everyone to add value in their own unique way.

Our Team

Our teams who operate each and every centre are at the core of Kennards Self Storage. Their passion for customer service and their drive to go above and beyond our customers’ expectations, helps make KSS Australia’s leading self storage business and a trusted household name. Our team take real pride in their work, taking ownership of their centre and maintaining the facility as though it were their own. KSS team members are empowered to run their locations with genuine autonomy. There’s no micromanaging here, with our core values being FREEDOM. We encourage our team to make decisions, “give it a go,” and keep learning, supported by a culture of encouragement, ownership, and constructive behaviours. That freedom helps team our members thrive, whether they build a long-term career with KSS or take these skills to progress their careers elsewhere.

About The Role

As a Team Support Manager, you’ll be responsible for the day-to-day operations of facilities at multiple locations across the South Coast- from Wollongong to Nowra. You will be covering leave in a full-time capacity. Its great because you never feel "stuck" and its a social role where you get to meet a lot of the team.

In This Role You Would

• Deliver outstanding customer service and sales, helping customers find the right storage and packaging solutions for their needs.
• Keep it constructive, and uphold KSS's FREEDOM values, with the F being for Fun!
• Keep the centre presented to a high standard (cleanliness, safety, maintenance)
• Manage daily operations and administration
• Create the space for change

You’ll thrive if you’re customer outcome focused, passionate about a constructive culture, well organised, take ownership, and enjoy working in small teams.

Role details

• You will driving to different locations (only one location per day) covering leave.
• Hours/roster: 76 per fortnight. We are open 7 days a week
• Employment type: Full Time
• Remuneration inclusive of Super is $85120