Team Secretary | Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust; Liverpool; On-site; AUD 40,000 - 46,000; Full time

Job summary

Mersey Care NHS Foundation Trust in Liverpool (Rathbone Hospital) is seeking a full-time Band 3 Team Secretary to join the Mental Health Care Division Admin and Clerical team, supporting Step Forward Services.

You will coordinate workloads with other admin staff, manage information systems, and handle enquiries with a friendly telephone manner; RSA II is essential, and the role requires working to tight deadlines.

Qualifications

• RSA II certificate or equivalent is essential.
• Experience of working with information systems.
• Excellent communication and organisational skills.

Responsibilities

• Support teams within Step Forward Services at Rathbone Hospital.
• Organise workload and coordinate with admin staff.
• Handle inbound calls with a friendly telephone manner and professionalism.

Skills

RSA II

Information systems experience

Organisational skills

Telephone manner

Tools

MS Office

Job description

Team Secretary | Mersey Care NHS Foundation Trust

This is an exciting opportunity to join our Mental Health Care Division Admin and Clerical team as a full time Band 3 Team Secretary, supporting the teams within Step Forward Services at Rathbone Hospital.

The post holder will have excellent communication and organisational skills.

An RSA II or equivalent is essential as is experience of working with Information systems.

Successful applicants will be able to organise their own workload and co-ordinate workload activities with other administration staff in the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

**Please see attached Job Description and Person Specification for full details and main responsibilities of the role**

This advert closes on Thursday 1 Oct 2026