Team Member (cheque direction)

Dye & Durham Corporation; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A financial solutions provider in Melbourne is seeking a Team Member to join their Cheque Direction team. The role involves processing cheques, assisting customers with inquiries, and ensuring accuracy in financial transactions. Candidates should have excellent attention to detail, strong communication skills, and proficiency in Microsoft Office. This is a flexible employment opportunity that requires problem-solving abilities and the capacity to manage multiple tasks efficiently.

Qualifications

• Strong attention to detail for verifying cheque information.
• Ability to handle financial transactions and calculations efficiently.
• Effective communication skills for customer interaction.

Responsibilities

• Verify cheque information and process transactions accurately.
• Assist customers with cheque-related inquiries.
• Maintain accurate records and manage multiple tasks efficiently.

Skills

Attention to detail

Numeracy skills

Problem-solving abilities

Communication

Organization

Technical proficiency

Tools

Microsoft Office

Job description

Team Member (Cheque Direction)

Department: Financial Solutions

Employment Type: Flexible

Location: Melbourne

The Cheque Direction team plays a crucial role in processing cheques for settlement and assisting customers with their cheque-related enquiries. Ensuring that all details on the cheque are correct and valid. They're the bridge between customers and the business, processing transactions, providing vital information, and solving any concerns that arise. Their role requires accuracy, excellent communication skills, and an ability to keep things running efficiently.

Description

The team is responsible for ensuring the accuracy of cheque information, processing transactions, and providing customer support. They must also handle financial transactions and calculations efficiently, address discrepancies promptly, and maintain accurate records.

Key Responsibilities

• Ensuring accuracy in verifying cheque information and processing transactions.
• Assisting customers with cheque-related inquiries and support requests.
• Handling financial transactions and calculations efficiently.
• Addressing issues such as discrepancies of cheques promptly.
• Providing settlement information: Ensuring customers receive accurate details.
• Resolving customer issues: Addressing concerns efficiently and escalating when necessary.
• Maintaining accurate records and managing multiple tasks simultaneously.
• Meeting performance targets: Achieving service level agreement with our bank clients.
• Works collaboratively with others.
• Deliver results and meet customer expectations.
• Adapts and responds to change.
• Open to learn new skills outside home team.

Skills, Knowledge & Expertise

• Attention to detail: Ensuring accuracy in reservations and contracts.
• Numeracy skills: Handling financial transactions and calculations efficiently.
• Problem-solving abilities: Addressing issues such as discrepancies of cheques promptly.
• Communication: Clear and professional interaction with customers and vendors.
• Organization: Managing multiple bookings and schedules efficiently.
• Technical proficiency: Proficient with Microsoft Office.