Team Member

Westpac Group; Parramatta; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Culture, Lifestyle and Wellbeing leave

Employee mortgage rates

Job summary

Westpac Group in Parramatta seeks a Team Member, WIB Operations, to support Institutional Banking customers. The role involves handling inbound calls and emails, processing payment requests and delivering high-quality customer experiences.

The position is based in a contract-centred environment with a rotating roster and full-time hours between 9:00am and 6:00pm. A strong customer focus and collaboration across teams are essential.

Qualifications

• Experience in banking, financial services, operations or customer service environments.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Handle inbound calls from customers about international payments and transfers.
• Process requests and resolve enquiries to deliver exceptional customer experiences.
• Collaborate with stakeholders and internal partners to ensure accurate, efficient service.

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

MS Office

Job description

• Deliver exceptional service and operational support to Institutional Banking customers

Job Description

• 12 Month Secondment Role
• Parramatta location
• Deliver exceptional service and operational support to Institutional Banking customers

What's the role?

We currently have an opportunity for a Team Member, WIB Operations, who will play an important role in supporting our Institutional Banking customers by processing requests, resolving enquiries and delivering exceptional customer experiences. Working in a contract centre-style environment, you'll primarily manage inbound calls from customers regarding international payments and transfers, while also handling enquiries through email and other service channels.

You'll work closely with customers, stakeholders and internal business partners to ensure requests are handled accurately, efficiently and in line with service expectations. This role offers the opportunity to develop your banking and operations expertise while contributing to a high-performing team focused on delivering great customer outcomes.

The role operates on a rotating roster, with availability required between 9:00am and 6:00pm to work a standard full-time shift, providing flexibility to support customer service requirements across the team.

What do I need?

We're looking for a customer-focused professional who enjoys working in a fast-paced environment and takes pride in delivering high-quality service.

Key qualities include:

• Previous experience in banking, financial services, operations or customer service environments
• Proven strengths in contact centre, phone based servicing
• Strong customer focus and commitment to delivering positive outcomes
• Excellent verbal and written communication skills
• Strong attention to detail and quality standards
• Ability to manage multiple priorities and work efficiently under deadlines
• Proven stakeholder management and relationship-building skills
• Strong problem-solving and decision‑making capability
• Experience using Microsoft Office applications, including Outlook, Word and Excel
• Understanding of risk, compliance and privacy requirements
• A collaborative mindset and willingness to support team success
• Commitment to continuous learning and professional development
• Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.

We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here .