Team Manager - Technical (PIAWE) Specialists

Arthur J. Gallagher & Co. (AJG); Sydney; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Annual leave

Novated leasing

Volunteer days

Health insurance discounts

Employee stock purchase program

Parental leave

Job summary

Gallagher Bassett is seeking a Team Manager for the NSW Workers Compensation Claims function to lead and coach a dedicated team in PIAWE matters. You will drive performance, engagement, and continuous improvement across processes, while partnering with stakeholders to deliver reliable outcomes.

Flexible and hybrid work arrangements are supported as part of a strong culture that values development, inclusion, and excellence in service delivery for clients and claims staff alike.

Qualifications

• Experience in team management or leadership with coaching.
• Experience in claims management and providing coaching.
• Excellent verbal and written communication with diverse stakeholders.
• Excellent time management and organisational skills.
• A strategic mindset and approach to work.
• A strong sense of team and collaboration; resilient attitude.

Responsibilities

• Lead a team of Technical personnel, specialising in PIAWE matters.
• Contribute to shaping our culture through high levels of people engagement and diversity.
• Participate in workforce planning and recruitment activities for the function.
• Monitor service performance with clear goals, feedback and recognition.
• Mentor your team and provide coaching to reach potential.
• Promote a culture ensuring compliance with business processes.
• Identify opportunities within the team and business to improve outcomes.

Skills

Team leadership

Coaching

Communication

Time management

Strategic mindset

Collaboration

Resilience

Education

Bachelor's degree

Master's degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

• Sydney location;
• Leadership role within a growing team and excellent culture;
• Professional growth and career development, flexible working arrangements, wellbeing support programs, and more!

About us

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

The Opportunity

As a Team Manager, you will lead a dynamic team of dedicated staff who provide support, coaching and advice to our NSW Workers Compensation Claims (Nominal Insurer) function around the calculation and application of PIAWE.

This role provides a unique opportunity to lead a team in a fast-paced work environment, further developing your leadership skills and contribute to a vibrant and collaborative culture, along with continual improvement of our service offerings, to both internal and external stakeholders.

Responsibilities

• Lead a team of Technical personnel, specialising in PIAWE matters;
• Contribute to shaping our culture through high levels of people engagement; with a view to recognising the importance of diversity and increasing our people’s satisfaction levels and having pride in our goals;
• Participate in workforce planning and recruitment activities for the function;
• Monitor service performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, appropriate support, addressing performance deficiencies promptly and recognising and rewarding exceptional performance;
• Mentor your team and provide them with coaching and professional support to ensure they reach their full potential. Analyse team performance trends and projections, and implement remedial action to resolve issues where required;
• Promote a culture which ensure compliance to our business processes is adhered to;
• Identify areas of opportunity within your team and the business and take any action to improve outcomes for our customers and people.

Requirements

• Demonstrated experience in team management/leadership or significant experience in a Technical Specialist role, with experience in claims management and providing coaching;
• Knowledge of general business and administrative practices and managing cost effective business activities;
• Experience in managing performance through qualitative and quantitative metrics;
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
• Exceptional time management and organisational skills;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

How you'll make an impact

Overall responsibility for managing the claims function. Develops annual budgets and strategic plans for the claims function. Works with Producers, customer service staff, carriers and/or claims staff to develop procedures and workflow approaches that support claims processing. Manages all claims staff.

About you

Required: Bachelor's degree and 10 years related experience required.

Preferred: Master's degree preferred.

Behaviors: Excellent communication skills.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.