Team Leader WFA

Bamara; Townsville City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Generous salary

3 days bonus leave during theChristmas

Birthday leave

Yearly Flu shot

Retail and Entertainment discounts via

Upskill opportunities in Community Sev

Employee Assistance program

Wellness partner program

First Nations Perspective training

Rewards and recognition program

Job summary

Bamara is seeking a passionate Team Leader to join our Workforce Australia team. You will lead and develop a team of Job Mentors to deliver high-quality employment services and achieve positive outcomes for participants.

You will provide day-to-day leadership, coaching and guidance to ensure targets are met while delivering participant-focused, culturally respectful services and strong employer engagement.

Qualifications

• Experience leading or supervising a team, preferably within Employment Services.
• Strong knowledge of Workforce Australia requirements and employment services practices.
• Excellent communication, leadership and interpersonal skills.
• The ability to coach, motivate and develop employees.
• Strong organisational and time-management skills.
• A commitment to providing respectful, inclusive and participant-focused services.

Responsibilities

• Lead, coach and motivate a team of Job Mentors to achieve individual and team KPIs.
• Monitor team performance, caseloads, appointments, participation and employment outcomes.
• Support staff to provide high-quality and personalised services to Workforce Australia participants.
• Provide regular coaching, feedback and performance support to team members.
• Ensure staff understand and comply with Workforce Australia requirements, policies and procedures.
• Monitor documentation, compliance and data quality.
• Identify opportunities to improve team performance and service delivery.
• Support Job Mentors with complex participant situations and provide guidance where required.
• Build strong relationships with employers, community organisations and other stakeholders.
• Encourage effective employer engagement and job placement opportunities for participants.
• Conduct team meetings, case reviews and performance discussions.
• Identify staff training and development needs and support ongoing professional development.

Skills

Team leadership

Workforce Australia knowledge

Communication skills

Coaching and mentoring

KPI awareness

Compliance familiarity

Relationship building

Employer engagement

Job description

We bring years of experience and authentic engagement in regional, remote, and urban locations to our services.

Bamara has long history of working respectfully alongside communities and the people who live in them assisting and supporting community and individual goal achievement.

Bamara footprint extends across New South Wales, the Northern Territory, and Queensland. Our focus is on building individual and community capacity and prosperity through the design and delivery of projects, programs and initiatives underpinned by Australian government (state and federal) funding.

Culture and Community

Bamara is a First Nation’s organisation, all staff are expected to participate in connection with community, respect relationships and apply this respect to each participant we work with across all diverse cultural backgrounds

Salary and Benefits

• 3 days bonus leave during the Christmas/New Year period
• Birthday leave
• Yearly Flu shot
• Retail and Entertainment discounts acrossleading brands through Flare Benefits program
• Opportunities to upskill with qualifications in Community Services
• Employee Assistance program for staff and their immediate families
• Access to our wellness partner program with C-5
• First Nations Perspective training
• Rewards and recognition program

About Bamara

We bring years of experience and authentic engagement in regional, remote, and urban locations to our services.

Bamara has long history of working respectfully alongside communities and the people who live in them assisting and supporting community and individual goal achievement.

Bamara footprint extends across New South Wales, the Northern Territory, and Queensland. Our focus is on building individual and community capacity and prosperity through the design and delivery of projects, programs and initiatives underpinned by Australian government (state and federal) funding.

Culture and Community

Bamara is a First Nation’s organisation, all staff are expected to participate in connection with community, respect relationships and apply this respect to each participant we work with across all diverse cultural backgrounds

Salary and Benefits

• Generous salary
• 3 days bonus leave during the Christmas/New Year period
• Birthday leave
• Yearly Flu shot
• Retail and Entertainment discounts acrossleading brands through Flare Benefits program
• Opportunities to upskill with qualifications in Community Services
• Employee Assistance program for staff and their immediate families
• Access to our wellness partner program with C-5
• First Nations Perspective training
• Rewards and recognition program

About the Role

We are looking for a passionate Team Leaderto join our Workforce Australia team. In this role, you will lead, support and develop a team of Job Mentors to deliver high-quality employment services and achieve positive employment outcomes for participants.

You will provide day-to-day leadership, coaching and guidance to ensure your team meets performance targets while providing a participant-focused, cultural respectful and supportive service.

Key Responsibilities

• Lead, coach and motivate a team of Job Mentors to achieve individual and team KPIs.
• Monitor team performance, caseloads, appointments, participation and employment outcomes.
• Support staff to provide high-quality and personalised services to Workforce Australia participants.
• Provide regular coaching, feedback and performance support to team members.
• Ensure staff understand and comply with Workforce Australia requirements, policies and procedures.
• Monitor documentation, compliance and data quality.
• Identify opportunities to improve team performance and service delivery.
• Support Job Mentors with complex participant situations and provide guidance where required.
• Build strong relationships with employers, community organisations and other stakeholders.
• Encourage effective employer engagement and job placement opportunities for participants.
• Conduct team meetings, case reviews and performance discussions.
• Identify staff training and development needs and support ongoing professional development.

Desired skills and experience

• Experience leading or supervising a team, preferably within Employment Services.
• Strong knowledge of Workforce Australia requirements and employment services practices.
• Excellent communication, leadership and interpersonal skills.
• The ability to coach, motivate and develop employees.
• Strong organisational and time-management skills.
• Experience working towards KPIs and performance targets.
• Strong attention to detail and understanding of compliance requirements.
• The ability to manage challenging situations and support staff with complex matters.
• A commitment to providing respectful, inclusive and participant-focused services.
• The ability to build positive relationships with employers, participants and stakeholders.
• Must pass and have a current Police Check (ongoing requirement for employment)
• Must pass and have a current Working with Children Check and/or Vulnerable Persons Check (ongoing requirement for employment)