Team Leader NT Financial Services

Lutheran Care SA; Alice Springs; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Ochre Card

National Criminal History Check

Company vehicle for work travel

Remote First Aid certification

NAPCAN certification

Job summary

Lutheran Care SA in Alice Springs is seeking a Team Leader – NT Financial Services to lead the Financial Wellbeing Program, providing day-to-day supervision and practice guidance while maintaining a small caseload.

You will work with Operations Manager to ensure service quality, performance and compliance, and travel to remote communities as needed, bringing cultural safety and financial capability support to clients with complex needs.

Qualifications

• Experience leading and coaching a team in a community services setting.
• Qualification in financial counselling and knowledge of financial exclusion.
• Understanding of First Nations cultures in Central Australia and culturally safe practice.
• Strong communication and client engagement skills.
• Ability to manage program data and reporting.
• Driver with willingness for regional travel.

Responsibilities

• Provide line supervision, coaching and case guidance to team members.
• Plan workloads to ensure timely, high-quality service delivery.
• Maintain client records and ensure contractual reporting.
• Coordinate client triage, allocation and referrals with Operations Manager.
• Maintain a small caseload of clients with complex needs.
• Develop remote travel rosters and travel by 4WD to remote communities as required.
• Identify and escalate risks to service delivery, safety and compliance.

Skills

Leadership

Coaching

Mentoring

Financial counselling

Communication

Cultural safety

Project planning

Organisational skills

Education

Diploma of Community Services (Financial Counselling)

Certificate III in Community Services

Membership of SA Financial Counsellors Association

Job description

Job Category: Community Services & Development

Welcome to Lutheran Care! We are an energetic, forward thinking, not-for-profit organisation, providing support to people who need it most. Our current programs include emergency relief, financial counselling, family support and education, community support, foster care, housing and homelessness services and disability services.

From South Australia to the Northern Territory, we provide a diverse range of vital community services, including homelessness services, foster care, emergency relief, financial counselling, family support, and NDIS disability services. Whoever you are, wherever you come from, we will walk side by side with you, regardless of cultural background, sexual orientation, gender identity, belief systems or circumstances. Our diverse range of programs isn't just a list of services; we're leading the charge to break down barriers and foster genuine inclusion and participation in our communities.

Our eyes are firmly on the future with our plan to harness new technologies and expand our service offerings and footprint in innovative ways.

Job Description

We’re looking for a Team Leader – NT Financial Services to join our Financial Wellbeing Program team in Alice Springs.

This is an opportunity to lead a dedicated team delivering culturally responsive, client-centred financial wellbeing services across the Northern Territory. You’ll provide day-to-day leadership, supervision and practice guidance while working alongside the Operations Manager to support service quality, program performance and compliance. You’ll also maintain a small caseload, providing confidential financial capability support to clients with complex needs.

Your Key Responsibilities:

• Provide line supervision, coaching, mentoring and case practice guidance to Financial Wellbeing Program team members.
• Plan and monitor workloads to support equitable, timely and high-quality service delivery.
• Promote a team culture of learning, inclusion, accountability and professionalism.
• Oversee service quality, client documentation, program data and contractual reporting requirements.
• Work with the Operations Manager to coordinate client triage, allocation and referral decisions.
• Maintain a small caseload and provide confidential, client-led financial capability support.
• Develop remote travel rosters and travel by 4WD to remote communities when required.
• Identify and escalation service delivery, workforce, safety and compliance risks.

What’s in It for You?

We believe great work deserves great rewards. When you join Lutheran Care, you’ll enjoy:

• You’re Amazing Day – a day off just for you!
• Paid parental leave
• Access to free, confidential counselling sessions
• A kind and awesome workplace culture
• Flexible working arrangements to support work-life balance

What You’ll Need to Succeed

• Financial Literacy and Education Skill Set (CHCSS00077).
• Certificate III in Community Services or an equivalent qualification.
• Demonstrated experience leading, supporting, coaching and mentoring a team.
• An understanding of First Nations cultures in Central Australia and the importance of culturally safe practice.
• Knowledge of financial exclusion and inclusion, financial hardship, financial counselling services, relevant legislation and government policy.
• The ability to communicate financial information clearly and accessibly.
• Strong interpersonal, communication, planning, prioritisation and organisational skills.
• The ability to work within a non-judgemental, client-led and trauma-informed framework.
• The ability to work respectfully and effectively with First Nations peoples and communities.
• A commitment to Lutheran Care’s values of inclusion, social justice, courage and compassion.
• A Diploma of Community Services (Financial Counselling) and relevant supervision qualifications.
• Full membership of the South Australian Financial Counsellors Association.
• Experience delivering community services in remote Northern Territory locations.
• Experience working in a not-for-profit, values-based or government-funded community services environment.
• Experience monitoring program performance, service data and contractual reporting requirements.

Special Conditions

• A current and satisfactory Ochre Card.
• A current and satisfactory National Criminal History Check.
• A registered and roadworthy vehicle available for work use, with reimbursement provided for work-related travel.
• Current Remote First Aid certification.
• NAPCAN certification relating to Northern Territory mandatory reporting obligations.

This role requires regular driving, regional and interstate travel, some out-of-hours work and overnight stays. Remote travel may involve driving by 4WD and staying away for up to one week, depending on service requirements and approved travel arrangements.

Lutheran Care is committed to equality, diversity and inclusion. We encourage applicants from all backgrounds, including culturally diverse communities and Aboriginal and Torres Strait Islander candidates, to join us in our vision of “changing lives and building communities”.

Please note, Lutheran Care retains the right to close this advert earlier upon identifying a suitable candidate.