Team Leader - NDIS Client Services (12-month Maternity Leave)

Arbias; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

arbias invites applications for the Team Leader, NDIS Client Services (12-month maternity leave) in Melbourne. You will oversee the Core Support Service and Community Programs, supervising a team of Core Support Workers to deliver person-centred, community-integrated supports.

You will engage with stakeholders, expand networks, work within NDIS funding principles, and contribute to service quality while modelling professionalism and integrity.

Qualifications

• Experience supervising staff and leading teams within an organisation.
• Experience delivering services to people with disability, especially ABI and complex needs.
• Expertise applying a person-centred approach in all tasks.
• Experience delivering community-based support to people with disability and complex care needs.
• Strong written and verbal communication, networking and advocacy skills.
• Strong negotiation, relationship-building, problem-solving and time-management skills.
• Understanding ambassadorial role in a key organisational position.
• Professional integrity, initiative and flexibility.
• Ability to work independently and in a team.
• Certificate IV in Health & Community Services or equivalent (or willingness to develop).

Responsibilities

• Oversee day-to-day running of Core Support Service and Community Programs.
• Supervise Core Support Workers to ensure person-centred, community-integrated services.
• Manage staff education under NDIS Quality & Safeguards Commission standards.
• Develop and maintain relationships with key service providers and stakeholders.
• Identify new funding sources and partnerships.

Skills

Staff supervision

Disability services

Person-centred approach

Communication

Networking

Negotiation

Teamwork

Education

Certificate IV in Health & Community Services

Job description

Team Leader - NDIS Client Services (12-month Maternity Leave)

Established in 1990 arbias is a not-for-profit organisation that supports people with a suspected or diagnosed Acquired Brain Injury (ABI) and people with multiple comorbidities such as physical disabilities, mental health, alcohol and other drug related issues, connection with the criminal justice system and high complex needs. We are a recognised industry leader in this field providing a range of specialist support services across metropolitan and regional Victoria and NSW.

Every day we make a difference in the lives of our clients and their loved ones. Our team are impassioned by improving outcomes for people with an Acquired Brain Injury (ABI) and work closely with a team of Clinical Neuropsychologists who respect their expertise and skills.

Our vision is “enabling our people and partners to achieve their very best”. We pride ourselves on looking after our people and putting them first. Our mission is to bring everyone the chance to live the life that they want, and that includes our employees.

The foundation of arbias’ work is partnership, building on individuals’ strengths, and supporting people to identify strategies in planning for their future.

About the Role:

Arbias ltd is seeking to employ a Team Leader to oversee the day to day running of the arbias Core Support Service and Community Programs and ensure the highest quality support for the people who access or work within the program.

The Team Leader, NDIS client services has supervisory responsibility for a team of Core Support Workers who work independently with individuals referred to the program across Melbourne. The role of the Team Leader is to ensure that all staff are operating within person centred planning principles and are focused on community integration and maximising independence in the individuals they work with. All workers must work within the funding principles from which the service was purchased (e.g. NDIS, Individualised Support Packages and Assisted Community Living Packages).

The Team Leader is also responsible for undertaking a proportion of direct client work within the program and educating staff under the NDIS Quality & Safeguards Commission to ensure correct standard and practice is being reflected in client service delivery.

The Team Leader, NDIS Client Services is responsible for increasing the profile of arbias across the Disability sector and developing and maintaining relationships with other key service providers through attendance at network meetings and other key forums and liaison with key personnel and other stakeholders. They are also responsible for identifying and establishing networks with other funding sources such as the Senior Masters Office, Transport Accident Commission and State Trustees.

TheTeam Leader, NDIS Client Services position is accountable to the Manager, Client Services.

Key Selection Criteria

• Experience in the supervision and mentoring of staff and leadership within teams and an organization

• Experience in the provision of services to people with a disability and, in particular, people with an acquired brain injury, complex needs, dual diagnosis and behaviours of concern

• Expertise in applying a person centred approach to all aspects of work

• Experience in the provision of community-based support to people with a disability and in particular those with complex care needs

• Well-developed written and verbal communication including networking, public speaking and advocacy skills

• Sound negotiation, relationship building, problem solving and time management skills

• Demonstrated understanding of the importance of the ambassadorial role in a key organisational position

• High level of professionalism and integrity, proven ability to represent the organization in a professional manner at all times and demonstrated initiative, flexibility and positive attitude

• The ability to work independently as well as cooperatively in a team environment

• Certificate IV (or equivalent) in Health & Community Services, Disability or equivalent with a willingness to develop further knowledge in the areas of Acquired Brain Injury, Justice, Alcohol & Other Drugs, Mental Health and Dual Diagnosis

Other Requirements of the Position:

• Commitment to the arbias vision, mission and objectives and alignment with organisational values

• First aid level 2 + CPR

• Current Victorian Driver's License

• Current Police Check

• Current Working with Children’s Check

• NDIS worker screening check

Applications close: Friday 23/12/2026

People of Aboriginal and Torres Strait Islander heritage, people from Culturally and Linguistically Diverse communities, are strongly encouraged to apply.