Team Leader Housekeeping

Bolton Clarke; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke Group is seeking a Team Leader Housekeeping to manage day-to-day housekeeping and laundry operations, ensuring high standards for residents and visitors. You will drive safety-focused team culture, quality, and compliance while supporting continuous improvement across the site.

You will lead a team, manage budgets, and collaborate with residents and staff to maintain a safe, clean and welcoming environment at the Keperra Sanctuary facility in Brisbane.

Qualifications

• Experience in commercial housekeeping or cleaning leadership.
• Strong organisational and people management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Lead, supervise, and support the daily activities of the housekeeping and laundry team.
• Ensure all cleaning and laundry services meet compliance, quality, and accreditation requirements.
• Manage departmental budgets, including labour, cleaning, and laundry costs, ensuring budget targets and rostered hours are achieved.
• Oversee the ordering, delivery, inventory control, and storage of housekeeping supplies and equipment.
• Build positive relationships with residents and resident committees, responding to feedback and resolving concerns promptly and professionally.
• Identify and implement opportunities to improve operational processes, efficiency, and service delivery.
• Promote and lead compliance with Bolton Clarke's OHS&E policies and objectives.
• Monitor performance and maintain high standards of customer service, cleanliness, and presentation across the site.

Skills

Housekeeping leadership

Team management

Communication skills

Problem solving

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About The Opportunity

• As a Team Leader Housekeeping you will lead the day-to-day operations of our housekeeping and laundry services, ensuring a safe, efficient, and high-quality environment for residents, visitors, and team members. You will play a key role in maintaining exceptional cleaning and laundry standards while ensuring compliance with legislative requirements and Australian Standards for Laundry and Cleaning Practices.
• Working closely with residents, staff, and stakeholders, you will drive service excellence, support continuous improvement initiatives, and foster a positive and safety-focused team culture.

Key Responsibilities

• Lead, supervise, and support the daily activities of the housekeeping and laundry team.
• Ensure all cleaning and laundry services meet compliance, quality, and accreditation requirements.
• Manage departmental budgets, including labour, cleaning, and laundry costs, ensuring budget targets and rostered hours are achieved.
• Oversee the ordering, delivery, inventory control, and storage of housekeeping supplies and equipment.
• Build positive relationships with residents and resident committees, responding to feedback and resolving concerns promptly and professionally.
• Identify and implement opportunities to improve operational processes, efficiency, and service delivery.
• Promote and lead compliance with Bolton Clarke's Occupational Health, Safety and Environmental (OHS&E) policies and objectives.
• Monitor performance and maintain high standards of customer service, cleanliness, and presentation across the site.

About You

To be successful in this role, you will bring:

• Demonstrated experience in a commercial housekeeping, hotel services, or cleaning leadership role.
• Strong organisational and people management skills, with the ability to lead and motivate a team.
• Excellent communication and interpersonal skills, with the ability to engage effectively with residents, families, and colleagues.
• Proven ability to work independently while contributing positively to a collaborative team environment.
• A proactive approach to problem-solving and continuous improvement.
• Evidence of Australian working rights.
• Complete a National Police Check and or a NDIS Workers Check (or willingness to obtain) prior to commencement

About this location

Keperra Sanctuary is a 49 bed Aged Care Home located in Keperra

Why Work For Bolton Clarke

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.