Team Leader - Birthing in Our Community (BiOC)

Aboriginal & Torres Strait Islander Community Health Service Brisbane; Brisbane; On-site; AUD 102,000 - 125,000; Full time

Benefits offered by this job

Laptop & mobile phone provided

Salary packaging up to $15,900 net + F

EBA & professional development

Job summary

ATSICHS Brisbane is seeking a leadership-focused professional to oversee case management processes and guide team performance within the BiOC Model of Care. The role emphasizes reporting, audits, coaching, and culture development to deliver culturally safe health and community services.

You will lead education, supervise staff, and drive continuous improvement while aligning with organisational policies and community needs.

Qualifications

• Bachelor's Degree or Diploma in Social Work, Human Services, Psychology, Sociology, Criminology, Counselling, or related field.
• At least 5 years' experience in Child Protection, Family Support, Youth Support or relevant human services field.

Responsibilities

• Establish and maintain regular reporting activities related to client record systems.
• Conduct regular audits of caseloads and facilitate high-risk case conferences.
• Lead incident debriefing processes.
• Provide monthly supervision sessions with staff.
• Support BiOC Model of Care implementation and compliance with policies.
• Develop Professional Learning Plans with clear goals and actions.
• Lead targeted coaching to enhance team performance.
• Promote ATSICHS vision and values through positive team culture.
• Maintain LogiQC task schedules and ensure timely completion.
• Support continuous improvement to enhance service delivery and practice.

Skills

Case management

People leadership

Change management

Performance targets

Continuous improvement

Education

Bachelor's or Diploma in Social Work / related field

Job description

Job Type: Permanent - Full Time

Location: Brisbane

Job Category: Community Services and Development

About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

Learn more at www.atsichsbrisbane.org.au

Job Description

About the Role

You can access the full Position Description by visiting our website under "Join Our Team".

Duties

• Establish and maintain regular reporting activities related to client record systems.
• Conduct regular audits of Family Support Workers' (FSWs) caseloads and facilitate high-risk case conferences with FSWs.
• Lead incident debriefing processes.
• Provide monthly supervision sessions with FSWs.
• Support the team in working confidently within the BiOC Model of Care.
• Offer ongoing education and support to ensure compliance with organisational policies and procedures.
• Develop individual Professional Learning Plans for team members, including clear goals and actions.
• Lead targeted coaching to enhance team performance.
• Enhance communication within the team to promote ATSICHS vision and core values. Foster a positive team culture through targeted reinforcement and praise.
• Maintain high consistency and accountability for scheduled tasks in LogiQC. Ensure all scheduled tasks are completed within specified action day.
• Support and manage a continuous improvement model to enhance service delivery and staff practices.
• Oversee the daily implementation of the Jajumbora BiOC Model of Care, ensuring alignment with program guidelines and objectives. Adapt the model as needed to address specific community needs and feedback.

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We’re united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.

Benefits

• Starting salary of $113,313 + 12% super.
• Permanent full-time role.
• Company laptop & mobile phone.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2649 every Fringe Benefits Tax (FBT) year.
• Flexible rostering hours/9 day fortnight options available.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You’ll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program — access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Required

Desired Skills and Experience

• Bachelor's Degree or Diploma in Social Work, Human Services, Psychology, Sociology, Criminology, Counselling, or relevant social services field with at least 5 years' experience in Child Protection, Family Support, Youth Support or relevant human services field.

AND

• Demonstrated experience in overseeing and coordinating case management processes and procedures.
• Ability to lead, guide and manage people including the implementation of cultural change and change management opportunities.
• Ability to work in a performance driven environment and meet month-to-month program targets and performance outcomes.
• Ability to support and manage a continuous improvement model to further improve the service model and practice application of front-line staff.

Desirable

• Further qualifications or experience in settings related to maternal, child health, or family services.
• Experience in developing and implementing health or community service programs.
• Familiarity with local services and networks within Brisbane and Logan, including other health and social service providers.

Additional Requirements

• National Police Certificate.
• Current Working with Children's Card (Blue Card) or be eligible to apply.
• Driver's Licence.
• Evidence of Work Rights.
• Immunisations Category A.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.