Team Leader/3IC

Animal; Sydney; On-site; AUD 34,000 - 47,000; Part time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

Uniform allowance (twice yearly)

Colleague Referral Incentive

Length of service awards

Job summary

Mountain Warehouse is seeking a Team Leader/3IC for our Rouse Hill store in Sydney. The role is permanent part-time, located at Rouse Hill (RHI). Compensation is AU$28.89 per hour.

You will lead a retail team, drive sales, and ensure an exceptional customer experience in a busy retail setting. Key duties include coordinating team collaboration, managing in-store promotions, and maintaining visual merchandising standards while delivering excellent service.

Qualifications

• Commitment to delivering outstanding customer service.
• Excellent communication and team collaboration skills.
• Energetic and reliable team player.
• Willingness to learn and adapt in a fast-paced retail environment.

Responsibilities

• Team Collaboration: Work harmoniously with colleagues, participate in discussions, and train new team members.
• Operational Excellence: Assist day-to-day store operations, process transactions, keep the floor organized and stocked, and stay informed on promotions and pricing.
• Customer Engagement: Build connections with customers, address inquiries professionally, and represent the Mountain Warehouse brand.
• Sales & Performance: Help meet and exceed sales targets and assist management in growth opportunities.

Job description

Team Leader/3IC

Department: Australia Retail

Employment Type: Permanent - Part Time

Location: Rouse Hill (RHI)

Compensation: AU$28.89 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer

Key Responsibilities

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We would love to meet someone who is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

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