Team Leader

LVMH Perfumes & Cosmetics; Sunshine Beach; On-site; AUD 60,000 - 90,000; Full time

Job summary

Benefit Cosmetics is seeking a Team Leader for Sephora Sunshine Plaza in a Full-Time role, 38 hours per week. You will lead a dynamic retail team, coach staff, and drive a high standard of customer experience while delivering strong sales and promotional activity.

The successful candidate will possess Beauty Therapy qualifications, full Australian working rights, and a passion for beauty services. This role offers a competitive base, commissions, and incentives within a vibrant workplace.

Qualifications

• Proven experience leading a retail team in a fast-paced environment.
• Strong customer service focus and the ability to motivate staff.
• Track record of driving sales and achieving KPIs.

Responsibilities

• Lead and motivate the Sephora Sunshine Plaza team to deliver a 5-star customer experience.
• Drive sales performance and monitor KPIs to meet targets.
• Oversee store operations including sales reporting, stock management and visual merchandising.
• Deliver in-store product training and manage launches and promotions.
• Act as a positive Brand Ambassador and uphold Benefit’s values.

Skills

Team leadership

Customer service

Sales performance

KPI management

Coaching and development

Education

Beauty Therapy qualifications

Job description

Benefit Cosmetics is the #1 Brow Brand globally, with over 40 years of experience shaking up the beauty industry. Known for our innovative products, expert services, and playful personality, we pride ourselves on delivering exceptional customer experiences while fostering a fun, inclusive, and high-performing workplace.

As the largest employer of Brow Experts worldwide, Benefit continues to lead the way in beauty services and retail excellence.

About the Role

We are seeking a Team Leader to lead our Sephora Sunshine Plaza team in a Full-Time capacity, working 38 hours per week. Reporting into the Regional Retail Manager, you will lead by example as the ultimate Brand Ambassador, driving commercial results while motivating and developing your team.

Key Responsibilities

• Lead, coach and motivate the team to deliver a consistent 5-star customer experience
• Drive sales performance, achieving targets and key performance indicators (KPIs)
• Oversee day-to-day store operations, including sales reporting, stock management and visual merchandising
• Deliver in-store product training and execute new product launches and promotional activity
• Act as a positive role model, embodying Benefit’s brand values and service standards

About You

A confident, energetic leader who thrives in a customer-focused retail environment

Passionate about beauty, services and team development

Proven experience in driving sales performance and managing KPIs

Strong organisational and communication skills

Approachable, inclusive, and not afraid to think outside the box

Holds Beauty Therapy qualifications

Willing to undertake waxing training

Full Australian working rights

What’s in It for You?

Competitive base salary with generous monthly commission, bonuses and incentives

A world-class and passionate workplace

To learn more about life at Benefit, follow us on social media @benefitaustralia.