TEAM LEADER

Tafe Sa; Adelaide; On-site; AUD 92,000 - 102,000; Full time

Benefits offered by this job

Salary packaging

Health program

Flexible work

Career development

Ongoing professional development

Generous leave

Job summary

TAFE SA, based at Regency campus, seeks a Team Leader – Admissions to guide a busy multi-channel team supporting applicants from application to enrolment. You will manage day-to-day operations, coach staff, and drive improvements to deliver timely, accurate support and a smooth enrolment journey.

You will use data to identify opportunities to improve applicant outcomes, lead continuous improvement, and ensure excellent customer experience in a fast-paced environment.

Qualifications

• Experience leading a student/customer-centred service culture with training and coaching.
• Experience managing business support functions—financial, administrative and customer support.
• Strong communication, stakeholder engagement and conflict management skills.
• Ability to analyse information, prioritise, and drive continuous improvement.

Responsibilities

• Lead a busy, multi-channel admissions team across phone, email and CRM.
• Oversee day-to-day operations and team performance.
• Use data to identify at-risk applicants and drive enrolment outcomes.
• Collaborate with stakeholders to improve the applicant journey.

Skills

Leadership

People management

Stakeholder engagement

Data analysis

Tools

CRM software

Office software

Job description

• Full time long-term contract until 7th April 2028
• ASO5 salary range $92,122 - $102,456 p.a. + super
• Based at Regency campus / Kaurna Country
• View: Role Description

Why TAFESA?

TAFE SA, proud winner of Training Provider of the Year in 2021, 2022 & 2024 SA State Awards and winner of the Large Training Provider of the Year 2024 National Training Awards, delivers high quality education and skills training across South Australia.

At TAFE SA, our values shape how we work — We Work As One, We Do What Matters, and We Step Up.

Learn more about our values and what it’s like to work at TAFE SA: TAFESA Values

Join an innovative team shaping job-ready students and creating life-changing opportunities. More than a job, make real impact! GO GET IT!

Your Time to Shine

As Team Leader – Admissions, you’ll lead a busy, multi‑channel team responsible for supporting applicants across phone, email and CRM‑based services throughout the admissions journey. You'll help ensure applicants receive timely, accurate and high‑quality support as they move from application through to offer and enrolment.

You’ll play an important role in managing the day‑to‑day operations and team performance, while also looking beyond the immediate workload to identify opportunities to improve applicant outcomes. This includes using data and insights to identify applicants who may need additional support, coordinating proactive and targeted engagement activities, and working across teams to address barriers that may prevent applicants from progressing to enrolment.

We’re looking for an experienced people leader who can balance operational delivery with a strong focus on continuous improvement and customer experience. You’ll be comfortable working in a fast‑paced environment, using data to inform priorities, and collaborating with stakeholders to improve the applicant journey and support successful enrolment outcomes.

What You’ll Bring

• Proven leadership experience in developing a student/customer‑centred service culture, including training, coaching and guiding individuals and teams.
• Experience managing business support functions, including financial, administrative and customer support, with competence across multiple software packages.
• Highly developed communication, interpersonal and stakeholder engagement skills, with the ability to manage conflict and work effectively with diverse cohorts.
• Ability to work independently and collaboratively, exercise sound judgement, manage competing priorities, drive continuous improvement, analyse complex information, report findings and ensure compliance with legislation, policies and procedures.

What You Need to Know

A valid Working with Children Check (WWCC) issued by the South Australian Department of Human Services is required before employment.

Please refer to the Role Description for all Special Conditions.

TAFE SA Advantage

Working at TAFE SA will provide you with a wide range of benefits. These include:

• Generous leave entitlements including Recreation, Sick, Long Service, Retention, Paid Parental, Family & Domestic Violence, Special and Cultural leave that supports cultural diversity and First Nations
• Purchase Annual Leave
• Salary Sacrifice / Salary Packaging options
• Employee Assistance Program (EAP)
• Health & Wellbeing Program
• Flexible work arrangements that support work‑life balance conditions
• Inclusive, diverse and collaborative culture
• Career development and progression
• Ongoing professional development opportunities

Inclusion and Flexibility Statement

Be you, be valued, be included. At TAFE SA, we celebrate diversity and encourage all applicants, including First Nations peoples, Culturally and Linguistically Diverse (CALD) communities, LGBTIQA+ individuals, veterans, people with disability, and neurodiverse talent. Need support applying? Let us know!

Empower. Impact. Reconcile. Discover our

Innovate Reconciliation Action Plan

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