Team Leader

Hammondcare; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Job summary

HammondCare is seeking a Team Leader to lead the Dementia Support Australia (DSA) program. You will guide a skilled team, ensuring high-quality service delivery, clinical leadership, and strong stakeholder relationships across multiple sites.

The role offers permanent full-time employment, with base expectations in Daw Park SA or Darwin NT and flexibility to work from other Australia offices. Travel across Australia is expected as needed.

Qualifications

• Tertiary qualifications in Nursing or Allied Health or a health-related degree.
• Demonstrated experience supporting older people and carers living with dementia with psycho-social approaches to case management.
• Ability to manage and support a team across multiple sites and locations.
• Strong customer service ethic and attitude.
• Excellent multitasking, planning and prioritisation skills.
• High level communication and interpersonal skills.
• Current Australian driver’s licence and willingness to travel intra- and interstate.
• Evidence of study or qualifications in dementia.
• Knowledge of supporting older people and carers living with dementia.

Responsibilities

• Provide professional and clinical leadership for team members.
• Oversee allocation of referrals to consultants in line with DSA KPI’s and Activity Work Plan.
• Ensure safety, routine maintenance of offices and ICT.
• Oversee fleet vehicle use, tracking and reporting.
• Approve brokerage and travel in line with financial delegation.
• Support wellbeing and safety of team members.
• Maintain local stakeholder relationships and regular reporting to Regional Manager.
• Recruit team members with skills suited to roles.
• Handle customer complaints promptly and escalate as needed.
• Collaborate with Regional Manager to address incidents and feedback on DSA service.
• Pursue ongoing knowledge growth as part of Advisory Care & Partnerships.

Education

Nursing / Allied Health qualification

Health practitioner registration eligibility

Job description

An exciting opportunity within HammondCare as a Team Leader for Dementia Support Australia (DSA)! This leadership role offers the opportunity to manage a team of staff, ensuring high-quality service delivery for the DSA program. You will provide professional guidance, foster a supportive culture, and drive program outcomes. The role involves overseeing case management, managing resources, ensuring compliance with KPIs, and maintaining strong relationships with key stakeholders. If you're passionate about leading a skilled team in dementia care and supporting our mission,

The role

Apply your expertise in assessment and biopsychosocial approaches, implement practical, innovative and non-pharmacological strategies to prevent, minimise or respond to changes in behaviour related to dementia.

This role is offered as a Permanent Full-time opportunity, ideally based out of our Daw Park, SA or Darwin, NT office, with flexibility to be located at any of our offices across Australia.

Responsibilities

• Understand and engage with HammondCare Mission in Action, Model of Care, Case Management Framework and practice guidelines, policies and procedures.
• Provision of professional and clinical leadership for team members
• Ensuring timely allocation of incoming referrals to the appropriate consultant in alignment with DSA KPI’s and Activity Work Plan.
• Responsible for office environments including safety, routine maintenance and functioning equipment and ICT.
• Oversees local use and maintenance of fleet vehicles including utilisation, electronic tracking and reporting.
• Responsible to delegated approvals for brokerage and travel, in line with financial delegation and HammondCare Policy.
• Ensure that the wellbeing and safety of team members is considered and proactively managed.
• With support of Senior Team leader maintain local key stake holder relationships
• Provide regular reporting to Regional Manager on all staff performance, service quality, operational performances and issues.
• Recruit team members with appropriate skills for the specific roles being recruited for.
• Effectively manage customer complaints or challenging situations as they arise, with early notification to the Regional Manager, and to the Head of National Programs when needed.
• Work with Regional Manager to address incidents and feedback relating to the quality of the DSA Service
• Improving your own knowledge and skills as part of the Advisory Care & Partnerships team.

What do we need from you?

• Tertiary qualifications in Nursing/ Allied Health or health- related degree.
• Demonstrated experience and knowledge in supporting older people and carers living with dementia, with particular emphasis on psycho-social approaches to case management.
• Ability to manage and support a team of skilled professionals across multiple sites and locations.
• Displays strong customer service ethic and attitude
• Ability to work on multiple tasks and projects simultaneously.
• High level communication and interpersonal skills
• Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
• Strong analytical skills and attention to detail.
• Good customer management skills for delivery of services to HammondCare and external customers
• Strong administrative and computer skills.
• A current Australian driver’s licence and willingness to travel intra and interstate
• Empathy and patience
• Eligibility for registration as a Health Practitioner in Australia
• Evidence of study and or qualifications in the area of dementia
• Knowledge of supporting older people and carers living with dementia

For more info on DSA, check out our website: https://www.dementia.com.au/