Regional Operations Manager

HammondCare; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

HammondCare is seeking a Regional Manager for Dementia Support Australia to lead regional service delivery, align with mission, and drive continuous improvement. You will supervise clinical governance, manage a cross-disciplinary team, and partner with national leaders to ensure outcomes for people living with dementia.

The role requires senior management experience, dementia expertise, and willingness to travel interstate.

Qualifications

• Commitment to HammondCare's Christian Mission, Motivation and Mission in Action.
• Tertiary qualifications in Nursing / Allied Health or health-related degree.
• Eligibility for registration as a Health Practitioner in Australia (AHPRA).
• Experience supporting older people and carers living with dementia, psycho-social case management.
• Dementia-related qualifications are an asset.
• Proven ability to lead, motivate and develop a multi-disciplinary team.
• Experience in senior management across multi-site environments including budgeting.
• Experience managing a team of skilled professionals.
• Willingness to travel intra and interstate.
• Strong customer service ethic and stakeholder engagement.

Responsibilities

• Lead and set vision and tone of the service team through values.
• Establish and maintain clinical supervision, governance and behaviour systems.
• Support and maintain the DSA model of accredited consultants.
• Ensure the service meets admin, financial, risk, quality and reporting goals regionally.
• Build capacity across aged care sector through the service delivery model.
• Manage and motivate the service delivery team and align with mission.
• Lead data management and ICT platforms to support regional service delivery.

Skills

Senior leadership

Dementia care experience

Strategic planning

Stakeholder engagement

Education

Nursing / Allied Health degree or health-related degree

Tools

IT systems experience

Data reporting

Job description

We are excited to offer an internal opportunity for employees to apply for the Regional Manager position with Dementia Support Australia (DSA). This role is essential in addressing individual client needs while ensuring we achieve key performance indicators for our services. The Regional Manager will play a key role in supporting the National Program Manager, Team Leaders, and Clinical Lead in developing strategic plans for each state and driving continuous improvement in service delivery.

About the role:

The Region Manager works within the Mission and Mission in Action of HammondCare to ensure that the DSA service is tailored to the needs of individual clients and ensures the service delivers on its key performance indicators.

The essence of this role:

• Lead and set the vision and tone of the a team within the service through vision and values;
• Establish and maintain clinical supervision, governance and behaviour management systems as part of a national team, with a local and borderless service delivery ethos
• Support and maintain the DSA model of accredited consultants
• Ensure the service meets its administrative, financial, risk and quality and reporting goals within their region;
• Build capacity across the aged care sector through the model of services delivery
• Manage and motivate the service delivery team and ensure they are service and missionally aligned;
• Leadership on the utilisation of data management and reporting systems and ICT platforms to support and enhance service delivery in their region.

What do we need from you?

• Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action.
• Tertiary qualifications in Nursing / Allied Health or a Health-related degree.
• Eligibility for registration as a Health Practitioner in Australia (AHPRA)
• Demonstrated high level experience and knowledge in supporting older people and carers living with dementia, with particular emphasis on psycho-social approaches to case management.
• Evidence of study and or qualifications in the area of dementia will be an important asset.
• Strong ability to manage, motivate and develop a team and effectively work with other staff.
• Previous experience working at a senior management level in a multi-disciplinary or multi-site environment including budgeting skills, systems thinking, IT systems experience
• Experience managing a team of skilled professionals.
• Willingness to travel intra and interstate
• Displays strong customer service ethic and attitude
• Ability to work on multiple tasks and projects simultaneously.
• Strong negotiation and conflict resolution skills
• High level communication and interpersonal skills, particularly between industry and government
• Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
• Excellent analytical skills and attention to detail.
• Good customer management skills for delivery of services to HammondCare and external customers
• Strong administrative and computer skills.
• Ability to work independently and as part of a team.
• Empathy and patience.

We encourage you to advise your Manager you are applying for the role however it is not a requirement at this stage of the process. If you are identified as the "preferred candidate" for the role by Talent Acquisition you would need to advise your Manager at that point.

For more info on DSA, check out our website: https://careers.hammond.com.au/jobs/search/dementia-expertise

DSA is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.