Team Lead Systems Engineer - Windows/O365

Insignia Financial; Brisbane; On-site; AUD 120,000 - 170,000; Full time

Job summary

Insignia Financial in Brisbane seeks a Team Lead Systems Engineer to guide a team of Infrastructure Engineers, balancing hands-on Windows and Microsoft 365 work with strong people leadership across our critical platforms.

You will mentor up to 10 engineers, drive service performance and shape platform evolution, ensuring incident responsiveness, SLA adherence and a culture of continuous improvement in a modern enterprise environment.

Qualifications

• Experience leading technical teams in a service delivery environment.
• Strong Windows Server and Microsoft 365 proficiency.
• Experience with incident, ticket, and SLA management.

Responsibilities

• Lead, coach and develop Infrastructure Engineers to foster a high-performing and engaged culture.
• Oversee ServiceNow queues, ticket management, escalations and SLA performance across the team.
• Drive operational excellence across Windows Server and Microsoft 365 environments.
• Manage vulnerability remediation, alert monitoring and platform health activities.
• Support Active Directory, Exchange, Entra ID and core infrastructure services.
• Lead continuous improvement initiatives, automation opportunities and operational uplift activities.
• Contributing to infrastructure projects, planning activities and technical solution design.
• Managing the team's on-call capability and ensuring effective support coverage.

Skills

Team leadership

People development

Windows Server

Microsoft 365 / O365

Stakeholder engagement

Tools

Active Directory

Exchange

Entra ID

ServiceNow

Job description

Technology I Infrastructure Services

At Insignia Financial, we're investing in the technology that keeps our business running and we're looking for a leader who can help lead that journey.

• Lead Engineers
• Own critical platforms
• Stay hands on with technology

Team Lead Systems Engineer - Windows & O365

Technology I Infrastructure Services

At Insignia Financial, we're investing in the technology that keeps our business running and we're looking for a leader who can help lead that journey.

The opportunity to join our team

This is a newly created opportunity for an experienced Systems Engineer with strong Windows and Microsoft 365 expertise who is equally passionate about developing people, driving operational excellence and building high-performing teams.

Leading a team of up to 10 engineers and contractors, you'll combine technical leadership with people leadership, coaching and mentoring engineers while remaining hands-on across our Windows and O365 environments. You'll play a key role in shaping team capability, improving service performance and driving the ongoing evolution of critical infrastructure platforms.

This role is ideal for someone who enjoys leading people but still wants to stay connected to the technical challenges, decisions and delivery that come with a modern enterprise environment.

What You Will Be Doing

• Leading, coaching and developing a team of Infrastructure Engineers to foster a high-performing and engaged culture
• Overseeing ServiceNow queues, ticket management, escalations and SLA performance across the team
• Driving operational excellence across Windows Server and Microsoft 365 environments
• Managing vulnerability remediation, alert monitoring and platform health activities
• Supporting Active Directory, Exchange, Entra ID and core infrastructure services
• Leading continuous improvement initiatives, automation opportunities and operational uplift activities
• Contributing to infrastructure projects, planning activities and technical solution design
• Managing the team's on-call capability and ensuring effective support coverage

What You Will Bring

• Strong experience supporting enterprise Windows Server and Microsoft 365 environments
• Experience leading, mentoring or developing technical teams
• Knowledge of Active Directory, Exchange, Entra ID and broader infrastructure technologies
• Experience within service delivery environments, including incident, ticket and SLA management
• Strong stakeholder engagement, communication and problem-solving skills
• A collaborative leadership style and genuine passion for helping others succeed
• The ability to balance technical delivery, operational oversight and people leadership responsibilities

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia's leading financial wellbeing organisations. From those starting out to those retiring. As your team, we'll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you'll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you'll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it "putting our fingerprints on the future".

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.