Team Lead

Blake Oliver Consulting; Sydney; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Senior position

Competitive salary

Career progression

Supportive environment

Job summary

Blake Oliver Consulting is seeking an experienced Liability Loss Adjuster to step into a leadership position, overseeing a specialist team and managing a portfolio of complex claims. You will provide ongoing guidance and technical support to adjusters, ensuring claims are managed efficiently and in line with client expectations.

You will work closely with senior management, insurers and key stakeholders to maintain service standards, develop team capability and drive the growth of the liability

Qualifications

• Extensive experience in loss adjusting with liability focus.
• Proven leadership or management ability.
• Strong communication and stakeholder management skills.
• Ability to mentor and develop junior staff.

Responsibilities

• Lead and develop a team of Liability Loss Adjusters.
• Oversee investigation and management of complex liability claims.
• Provide technical guidance on public/product indemnity matters.
• Manage relationships with insurers and brokers.

Skills

Team leadership

Liability claims

Stakeholder management

Communication

Technical claim knowledge

Job description

Our client is an international loss adjusting firm providing specialist claims management and loss adjusting services to insurers, brokers and corporate clients. With a strong reputation for technical expertise and client service, they are continuing to develop their liability adjusting capability and are seeking an experienced Team Leader to oversee and lead their specialist Liability team.

About the Role

This is an excellent opportunity for an experienced Liability Loss Adjuster to step into a leadership position, taking responsibility for the day-to-day management, development and performance of a specialist team.

You will oversee a portfolio of complex and technically challenging liability claims, provide guidance and technical support to adjusters, and ensure claims are managed efficiently, accurately and in accordance with client expectations.

Working closely with senior management, insurers and key stakeholders, you will play an important role in maintaining service standards, developing team capability and driving the continued growth of the liability division.

Key Responsibilities

• Lead, manage and develop a team of Liability Loss Adjusters, providing ongoing coaching, mentoring and technical guidance.
• Oversee the investigation and management of complex and high-value liability claims, ensuring appropriate technical outcomes.
• Provide technical support and guidance on challenging claims, including public liability, product liability, professional indemnity and other casualty-related matters.
• Monitor team performance, workloads, productivity and service delivery to ensure agreed KPIs and client expectations are achieved.
• Review complex claim reports, recommendations and settlement strategies, ensuring a high standard of technical accuracy.
• Manage key insurer, broker and client relationships, acting as a senior point of contact for escalated matters.
• Identify opportunities to improve claims processes, operational efficiency and overall team performance.
• Support the recruitment, onboarding and ongoing development of team members.
• Work collaboratively with senior management on business planning, departmental growth and strategic initiatives.
• Ensure all claims are managed in accordance with relevant legislation, regulatory requirements and industry best practice.

About You

• Extensive experience within the loss adjusting industry, with a strong background in liability claims.
• Demonstrated experience managing complex liability claims from initial investigation through to resolution.
• Previous team leadership or management experience, or the capability and desire to step into a leadership position.
• Strong technical knowledge across public liability, product liability, professional indemnity and general casualty claims.
• Excellent leadership and communication skills, with the ability to develop, motivate and support a team.
• Strong commercial awareness and the ability to balance technical claim outcomes with client expectations.
• Proven ability to build and maintain relationships with insurers, brokers, solicitors and other industry stakeholders.
• Highly organised, with the ability to manage competing priorities and maintain high standards of service delivery.

What's on Offer

• Opportunity to lead and develop a specialist Liability adjusting team.
• A senior position within an established and reputable loss adjusting business.
• Exposure to complex and interesting liability claims.
• The opportunity to influence the direction and growth of the liability division.
• Competitive salary package commensurate with experience.
• Supportive working environment with opportunities for long-term career progression.