Talent and Culture Manager

TFE Hotels / Adina Apartment Hotels; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hannah St Hotel in Melbourne is seeking a proactive Talent and Culture Manager to lead our people experience and build capability behind exceptional guest service. Reporting to the Hotel General Manager, you will work closely with Heads of Department, hotel team members and regional People and Capability, Learning and Development, and Workplace Health and Safety teams.

You will translate operational priorities into practical people initiatives, memorable learning experiences and a consistent

Qualifications

• Tertiary qualification in Human Resources, Employee Relations, Business, Psychology or related discipline, or equivalent relevant experience.
• Experience in Talent & Culture or HR role.
• Generalist HR capabilities across recruitment, ER, performance, engagement, development.
• Ability to partner with senior leaders and provide commercially focused advice.
• Knowledge of Hospitality Industry General Award 2020 (HIGA) award.
• Strong communication and relationship-building skills.
• Balance strategic priorities with hands-on hotel requirements.
• Inclusive and engaging workplace passion.

Responsibilities

• Deliver Talent & Culture strategy and people priorities with hotel leaders.
• Lead recruitment and talent initiatives to attract and retain hospitality staff.
• Create onboarding experiences for new team members.
• Coach leaders on performance, development and employee relations matters.
• Lead team member engagement, recognition, wellbeing and inclusion.
• Identify opportunities to strengthen capability and support leadership development.
• Support workforce planning and people-related operational requirements.
• Ensure practices align with Australian workplace legislation.
• Use people insights to inform decisions.
• Bring the Hannah St Hotel culture to life through meaningful team experiences.

Skills

HR generalist

Recruitment

Employee relations

Performance management

Engagement & development

Communication skills

Relationship building

Inclusion & diversity

Education

Bachelor's degree in HR or related field

Job description

Talent & Culture Manager | Hannah St Hotel

Hannah St Hotel is looking for a proactive and engaging Talent and Culture Manager to lead our people experience and help build the capability behind exceptional guest service.

Reporting to the Hotel General Manager, you will work closely with Heads of Department, hotel team members and regional People and Capability, Learning and Development, and Workplace Health and Safety teams. You will translate operational priorities into practical people initiatives, memorable learning experiences and a consistent team member journey.

This is a hands-on role for someone who enjoys being visible in the operation, building trusted relationships and turning culture and capability strategies into meaningful everyday experiences.

About Hannah St Hotel

Hannah St Hotel brings a fresh hospitality experience to Melbourne, with a distinctive identity designed around its location, community and the people who bring it to life.

As Talent & Culture Manager, you'll play an important part in translating that identity into the team member experience, helping create a culture that feels just as considered and memorable behind the scenes as it does for our guests.

Your opportunity

More than a traditional HR role, this position puts you at the heart of the hotel.

Working in partnership with the hotel leadership team, you'll champion the employee experience across the entire team member lifecycle, from attraction and onboarding through to engagement, development, performance and retention.

You'll balance strategic thinking with hands-on delivery and provide trusted, practical people advice to leaders across the hotel.

What you'll do

• Partner with hotel leaders to deliver the Talent & Culture strategy and people priorities.
• Lead recruitment and talent initiatives to attract and retain great hospitality talent.
• Create engaging onboarding experiences that set new team members up for success.
• Coach and support leaders across performance, development and employee relations matters.
• Lead team member engagement, recognition, wellbeing and inclusion.
• Identify opportunities to strengthen capability and support leadership development.
• Support workforce planning and people-related operational requirements.
• Ensure people practices align with relevant Australian workplace legislation, policies and employment requirements.
• Use people insights and trends to support informed decision-making.
• Help bring the Hannah St Hotel culture to life through meaningful team experiences and initiatives.

About you

You're a contemporary HR professional who understands that great culture isn't created through policy alone. It comes from authentic leadership, meaningful experiences and the everyday interactions people have at work.

You'll ideally bring:

• Tertiary qualification in Human Resources, Employee Relations, Business, Psychology or a related discipline, or equivalent relevant experience
• Previous experience in a Talent & Culture, Human Resources or If People & Culture role.
• Strong generalist HR capability across recruitment, employee relations, performance, engagement and development.
• Confidence partnering with senior leaders and providing practical, commercially considered advice.
• Sound knowledge of the Hospitality Industry General Award 2020 (HIGA) award.
• Strong communication and relationship-building skills.
• The ability to balance strategic priorities with the hands-on requirements of a hotel environment.
• A genuine passion for creating an inclusive and engaging workplace.

Experience within hotels, hospitality or another fast-paced customer-focused environment would be highly regarded.

Why Hannah St Hotel?

At Hannah St Hotel, this is your opportunity to influence more than HR processes. You'll help shape how people experience the hotel as a place to work.

You'll work alongside passionate hospitality leaders, have visibility across the hotel operation and play an important role in building a culture that enables our people and guest experience to thrive.

If you're a people leader who loves hospitality, understands what makes teams tick and wants the opportunity to genuinely influence workplace culture, we'd love to hear from you.