TAG Graduate Technical Support Officer

Aboriginal Health Council of Western Australia; Canterbury-Bankstown Council; On-site; AUD 30,000 - 60,000; Full time

Job summary

A local council in New South Wales is seeking a Graduate Technical Support Officer to support and optimize software applications. This temporary full-time role offers the chance to gain hands-on experience in a collaborative environment. Candidates should have tertiary qualifications in IT, strong communication skills, and a willingness to learn. A competitive salary starting from $71,820 plus superannuation is offered, along with professional growth opportunities.

Benefits

Accrued Time Off program

Employee Health and Wellbeing Programs

Attractive Remuneration Package

Qualifications

• Tertiary qualifications in Computer Science, IT, or related field.
• Understanding of business applications and their role in supporting services.
• Strong communication, problem-solving, and documentation skills.
• Awareness of cybersecurity principles and data protection.
• Proficiency with Microsoft products.

Responsibilities

• Provide second-level support, resolve application issues.
• Collaborate with teams and vendors to resolve issues.
• Document system configurations and processes.
• Manage software releases, testing, and quality assurance.
• Administer and monitor applications daily.

Skills

Communication skills

Problem-solving skills

Documentation skills

Understanding of business applications

Proficiency with Microsoft products

Awareness of cybersecurity principles

Education

Tertiary qualifications in Computer Science, IT, or related field

Tools

Microsoft Power Platform

Cloud platforms

Programming/scripting (Python, JavaScript, SQL, PowerShell)

Database systems

Job description

Overview

Here at CBCity. The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The role

Kickstart your ICT career with CBCity!

We’re looking for a Graduate Technical Support Officer to play a key role in supporting and optimising the software applications that keep our Council running. In this dynamic role, you’ll gain hands-on experience across a variety of systems, develop your technical skills, and collaborate with a supportive team to deliver real impact for our staff and community.

This is a Temporary Full Time position until January 2028.

Duties

• Provide second-level support, resolve application issues, and maintain accurate support records.
• Collaborate with teams and vendors to resolve issues, implement updates, and improve applications.
• Document system configurations, processes, and prepare user guides.
• Manage software releases, testing, and quality assurance.
• Administer and monitor applications daily, ensuring stability and performance.
• Understand business and legislative requirements to deliver compliant support.
• Contribute to process improvements, user experience, and team effectiveness.
• Stay up to date with emerging technologies and recommend improvements.
• Perform other duties aligned with skills and training.

For a full list of duties, review the position description.

You will have

• Tertiary qualifications in Computer Science, IT, or related field.
• Understanding of business applications and their role in supporting services.
• Strong communication, problem-solving, and documentation skills.
• Awareness of cybersecurity principles and data protection.
• Proficiency with Microsoft products.
• Ability to work both independently and in a team, with good time management.
• Willingness to learn new technologies and adapt in a dynamic environment.

Desirable (but not essential): Experience with Microsoft Power Platform, cloud platforms, programming/scripting (Python, JavaScript, SQL, PowerShell), web application design, database systems, integration solutions, and AI technologies.

The salary range for this opportunity starts at $71,820 (Grade D, Step 1) + 12% Super.

Salary is negotiable dependent on skills and experience.

What’s on offer

• Temporary Full Time Position
• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Rodrigo Irigoitia (Team Leader Technical Support) at [e-mail]

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Thursday, 2 October 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community, and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [e-mail]

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.