Systems Engineer - ServiceNow - Hawthorn East

Coles Group; Melbourne; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Gym facility

Free parking

Hybrid working options

Learning and development

Parental leave

Job summary

The Coles Group is seeking a hands-on ServiceNow Systems Engineer to strengthen platform reliability and enable efficient automation across ITSM, ITOM, CMDB and related services. You will collaborate with experienced engineers to deliver upgrades, secure integrations and scalable solutions in a dynamic environment.

You will design and implement automation, work across on-premise, cloud and hybrid contexts, and contribute to impactful BAU projects while communicating with security, delivery teams

Qualifications

• Extensive ServiceNow experience across ITSM, ITOM and CMDB.

Responsibilities

• Maintain health, stability and security of production and non-production environments.
• Deliver upgrades, releases, clones and new platform functionality.
• Design and build secure integrations using Integration Hub, REST and SOAP.
• Improve CMDB and Asset data quality across on-premise, cloud and hybrid environments.
• Develop automation using JavaScript, Flow Designer and PowerShell.

Skills

ServiceNow administration

ITSM/ITOM

REST/SOAP APIs

JavaScript scripting

Flow Designer / Workflow Studio

CMDB data quality

SAML/OAuth/mTLS

Service Portal UI Builder

PowerShell scripting

Now Assist

Cross-functional collaboration

Tools

Integration Hub

MID Servers

ServiceNow Studio

Now Assist

Job description

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About The Team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

You’ll join our Technology function, working on the ServiceNow platform that supports Technology, Security, Digital and Business teams. The team is focused on keeping the platform stable, secure and maintainable while enabling reliable integrations, automation and service management capabilities across a large and complex environment.

About The Role

As a ServiceNow Systems Engineer, you’ll work alongside experienced ServiceNow engineers in a fast-moving, evolving technology environment, with ServiceNow forming a critical technology backbone across the organisation.

You’ll support the health, stability and security of production and non-production environments, while delivering regular upgrades, releases, clones and new platform functionality. You’ll work across ITSM, ITOM, CMDB, Vulnerability Response, Change Velocity DevOps, Service Portal, Virtual Agent, Walk-up Experience, Remote Tables, Discovery, MID Servers and adaptive authentication.

You’ll design and build secure integrations using Integration Hub, spokes, REST and SOAP, support SAML, OAuth and mTLS, and improve CMDB and Asset data quality across on-premise, cloud and hybrid environments.

You’ll also contribute to exciting projects and rewarding BAU work, building applications, scripts, flows, business rules and automation using configuration-first principles, JavaScript and PowerShell. Extensive ServiceNow experience is essential, ideally across ITOM and Now Assist.

About You And Your Skills

You’re a hands‑on ServiceNow engineer who understands the platform beyond ticketing. You can independently troubleshoot platform, integration and CMDB issues, deliver well‑designed changes and work effectively alongside experienced engineers on larger initiatives.

• Strong hands‑on ServiceNow experience across administration, configuration, scripting, upgrades and operational support.
• Practical experience with ITSM and ITOM, including CMDB, Discovery and Asset Management in a large or complex environment.
• Experience with MID Servers, Discovery, Service Graph Connectors, credentials, certificates and platform connectivity.
• Good understanding of CMDB data quality, CI relationships, identification and reconciliation, with exposure to CSDM.
• Experience with Integration Hub, spokes, REST/SOAP APIs and authentication including SAML, OAuth and mTLS.
• Strong JavaScript skills across Business Rules, Script Includes, Client Scripts and other ServiceNow scripting patterns.
• Experience building automation using Flow Designer / Workflow Studio, flows, subflows and reusable actions.
• Good understanding of roles, groups, ACLs and secure platform and integration design.
• Experience troubleshooting platform, workflow, integration, authentication and performance issues.
• Experience with Service Portal and AngularJS; UI Builder or Configurable Workspace exposure is desirable.
• Familiarity with update sets, testing, release practices and ATF.
• Practical PowerShell scripting experience.
• Able to work effectively with engineers, architects, security, delivery teams, vendors and business stakeholders.
• Exposure to Jelly, Now Assist or other ServiceNow AI capabilities is desirable.
• Relevant ServiceNow certifications.

You’ll join a collaborative team where your ServiceNow expertise will help strengthen platform reliability, improve engineering outcomes and enable better experiences for teams across the business.

What’s in it for you?

• Flexible working options We know that work is only one part of your life, so we actively encourage a positive work‑life balance and provide hybrid working options to help you achieve it.
• Office perks Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini‑Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in‑store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job‑specific training.
• Paid parental leave We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future Our annual team member share plan offer allows eligible team members to make regular pre‑tax salary sacrifice deductions to purchase Coles Group shares.

About The Recruitment Process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [e-mail]

Job ID 189648

Employment Type Full time