Systems Engineer

Best Practice Software; Bundaberg; On-site; AUD 90,000 - 130,000; Full time

Job summary

Best Practice Software invites applications for a Systems Engineer to join our Bundaberg, Queensland team. You will design, implement, and maintain both on-premises and cloud infrastructure, ensuring high availability, performance, and security across all systems.

You will monitor, troubleshoot, and resolve complex issues, escalating when needed to IT stakeholders. The role also covers managing Active Directory, Exchange Online, M365, virtualization, backups, and identity/security tools, plus

Qualifications

• Experience designing, implementing, and maintaining on-premises and cloud infrastructure.
• Ability to monitor and troubleshoot complex system, network, and application issues.
• Experience managing core services such as Active Directory, Exchange Online, M365, virtualization, backup, and identity/security tools.
• Strong documentation skills for system diagrams, procedures, and configuration records.

Responsibilities

• Design, implement, and maintain on-premises and cloud-based infrastructure, ensuring high availability, performance, and security across all systems.
• Monitor, troubleshoot, and resolve complex system, network, and application issues, providing escalation support to internal IT teams and stakeholders.
• Manage and optimise core services such as Active Directory, Exchange Online, M365, virtualization platforms, backup systems, and identity/security tools.
• Plan and execute infrastructure upgrades, migrations, and projects, ensuring minimal disruption and adherence to best-practice standards.
• Develop and maintain technical documentation, including system diagrams, procedures, and configuration records, while contributing to continuous improvement initiatives.

Job description

At Best Practice Software, our vision is communities connected with care. In 2025, we have a new mission to build a culture people love, where:

• we value customers,
• we work together for success,
• we are accountable for our actions,
• we innovate for the future, and
• we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Bundaberg, Queensland.

You’re unique, and we value that.

As a Systems Engineer, we’ll call on your unique talents, skills, expertise, and experience to:

• Design, implement, and maintain on-premises and cloud-based infrastructure, ensuring high availability, performance, and security across all systems.
• Monitor, troubleshoot, and resolve complex system, network, and application issues, providing escalation support to internal IT teams and stakeholders.
• Manage and optimise core services such as Active Directory, Exchange Online, M365, virtualization platforms, backup systems, and identity/security tools.
• Plan and execute infrastructure upgrades, migrations, and projects, ensuring minimal disruption and adherence to best-practice standards.
• Develop and maintain technical documentation, including system diagrams, procedures, and configuration records, while contributing to continuous improvement initiatives.

We believe our ideal applicant will demonstrate the following attributes:

• Strong problem-solving ability – able to diagnose and resolve complex technical issues efficiently.
• Attention to detail – ensures accuracy in configuration, documentation, and change management.
• Clear communication skills – can explain technical concepts to both technical and non-technical stakeholders.
• Proactive mindset – anticipates issues, identifies improvements, and takes initiative without being prompted.
• Adaptability – comfortable working in fast-changing environments, technologies, and priorities.
• Collaboration and teamwork – works effectively with cross-functional teams, vendors, and business units.
• Strong organisational skills – able to prioritise tasks, manage workloads, and execute projects efficiently.
• Security-focused thinking – consistently considers risk, compliance, and best-practice security in all decisions.

What’s in it for you?

• Market-leading benefits that make us a proven local employer of choice.
• Flexible work arrangements that help you strike the right career balance.
• Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
• Belong as part of a dynamic and highly supportive team with a strong dedication to the mission.
• Enrich your experience by supporting our frontline healthcare heroes across Australasia.