Systems Development Manager, Region Services

Amazon Web Services (AWS); Sydney; On-site; AUD 220,000 - 300,000; Full time

Job summary

Amazon Support Services Pty Ltd in Australia is seeking an engineering leader for the AWS Region Services team. You will own the operational heartbeat of Australia's most ambitious cloud programme, building automation, tooling and systems that scale to national security workloads.

You will hire, mentor, and guide engineers, design resilient services, and drive 24/7 on-call readiness, ensuring reliable performance for analysts and decision-makers across the nation.

Qualifications

• 7+ years of server, storage, networking, or large-scale distributed systems experience.
• 5+ years of managing system or software development teams experience.
• Experience hiring, developing, and mentoring engineering teams while partnering with product/programme stakeholders to deliver against roadmap commitments.

Responsibilities

• Own the operational heartbeat of one of Australia's most ambitious cloud programmes.
• Design and deploy operational tooling that eliminates toil and automates processes.
• Hire, develop and mentor engineers; lead cross-functional collaboration to deliver scalable services.
• Diagnose complex issues across interconnected systems and ensure reliable, 24/7 readiness.

Skills

Distributed systems

Team leadership

Hiring & mentoring

Tools

CI/CD

Code reviews

Source control

AWS services

Job description

Description

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.

Description

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.

The Role

As an engineering leader within the AWS Region Services team, you will be the driving force behind operational excellence at massive scale - building the automation, tooling, and systems that keep Australia's most sensitive workloads running flawlessly. You won't just be maintaining infrastructure. You'll be architecting the operational backbone of a programme that will define how an entire nation defends itself in the digital age. Every tool you build, every process you automate, and every issue you resolve has a direct impact - empowering the analysts, decision-makers, and defenders who depend on this platform every single day.

Key job responsibilities

You'll own the operational heartbeat of one of Australia's most ambitious cloud programmes. Your days will be defined by building - not just fixing - the systems that make massive-scale infrastructure hum. You'll design and deploy operational tooling that eliminates toil and transforms manual processes into elegant automation. When a repetitive task exists, you'll see it as an engineering problem waiting to be solved. Your code will free your teammates to focus on what matters most: innovation and mission impact. As a technical leader, you'll hire, develop, and mentor the engineers around you - shaping not just systems, but careers. You'll pair with brilliant colleagues to build and manage services that operate at extraordinary scale, collaborating with some of the leading minds in distributed systems to push the boundaries of what's possible. When customers face their toughest challenges, you'll be the one who digs deep - diagnosing complex issues across interconnected systems and delivering resolutions that restore confidence. You'll track service health with precision, identifying patterns before they become problems and fixing issues on systems where the margin for error is razor-thin. You'll participate in a 24/7 on-call rotation, standing as the last line of defence when high-severity issues arise - because in this mission, reliability isn't optional, it's everything.

A day in the life

Your morning starts with a quick scan of service health dashboards - the systems you've built are humming, and the automation you deployed last week has already eliminated three manual runbook steps. You smile. That's engineering with purpose. By mid-morning, you're deep in code, crafting a new operational tool that will reduce incident response time across the fleet. You're parsing logs with the precision of a surgeon - grep, awk, and sed are second nature - tracing a subtle anomaly through procfs and sysfs until the root cause reveals itself. You push a fix, validate it through your CI/CD pipeline, and watch it roll out seamlessly. After lunch, you're in a design review with your team, whiteboarding a new approach to service monitoring that leverages systemd hooks and custom metrics. The conversation is electric - ideas bouncing between engineers who genuinely love solving hard problems together. You mentor a newer team member through a tricky networking issue, watching their confidence grow as they master tcpdump and netstat to isolate the fault. Later, you join a cross-team collaboration session where distributed systems architects are tackling a scaling challenge. Your input on DNS configuration and network topology shapes the solution. Before you wrap up, you review a pull request, leave thoughtful feedback, and update your team's Agile board. As you close your laptop, you know that the work you did today - the tools you built, the people you coached, the problems you solved - is directly enabling Australia's national security community to operate with speed and confidence they've never had before.

About The Team

The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organisations.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 7+ years of server, storage, networking, or large-scale distributed systems experience
• 5+ years of managing system or software development teams experience
• Experience hiring, developing, and mentoring engineering teams while partnering with product/programme stakeholders to deliver against roadmap commitments

Preferred Qualifications

• Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
• Knowledge of systems engineering fundamentals (networking, storage, operating systems)
• Experience with AWS platforms, services, and design patterns
• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Support Services Pty Ltd

Job ID: A10583479