Systems & Change Specialist

Lifeblood; Melbourne; Remote; AUD 132,000 - 162,000; Full time

Benefits offered by this job

Salary packaging

14 weeks parental leave

Employee assistance program (Sonder)

Job summary

Australian Red Cross Lifeblood is seeking a Systems & Change Specialist to partner with the M & L leadership team and build strong systems thinking, change management and CI capability across the network. You will drive planning, performance, and continuous improvement initiatives, while supporting organisational change and delivering improvements to processes and outcomes.

The role requires expertise in business process definition, requirements analysis, root cause analysis and change

Qualifications

• Tertiary qualifications or equivalent experience in leading change and driving system wide performance.
• Proven ability to develop effective relationships with stakeholders.
• System thinking capability or experience delivering system change.
• Experience delivering results through prioritisation, organisation and time management.
• Proficient in MS Project and MS Office suite (Excel, Word, PowerPoint).
• Strong communication and presentation skills, collaborative and adaptable.
• Ability to work autonomously and manage multiple priorities.
• Attention to detail and analytical thinking.
• Experience in a highly regulated environment and commitment to safety and quality.

Responsibilities

• Lead and manage continuous improvement initiatives to deliver tangible operational change.
• Drive planning and performance initiatives across the operating network.
• Support organisational change and identify opportunities to improve business systems and processes.
• Lead strategic projects and system/process improvements to strengthen operational capability.
• Investigate audit findings and develop sustainable solutions addressing root causes.

Skills

Interpersonal skills

Change leadership

System thinking

Prioritisation

Time management

Communication

Autonomy

Attention to detail

Regulatory experience

Safety & quality mindset

Education

Tertiary qualifications or equivalent experience in leading change and driving system wide performance

Tools

MS Project

Excel

Word

PowerPoint

Job description

1d ago , from Australian Red Cross Lifeblood

• Drive systems improvement, solve complex problems and lead continuous improvement initiatives to deliver sustainable operational change.
• Permanent Full-time opportunity
• Offering salary circa $147K + Super + Salary Packaging
• National role can be based at any one of our statewide Processing Centres + WFH

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

The Systems & Change Specialist will partner with the M & L leadership team to build and strengthen systems thinking, change management and continuous improvement capability across the operating network. Working collaboratively across M & L teams, the role will drive planning and performance initiatives, support organisational change and identify opportunities to improve business systems, processes and operational outcomes.

The role requires specialised knowledge and experience in business process definition, requirements analysis, root cause analysis, change management and systems thinking. It will foster key stakeholder relationships to support a consistent national approach to portfolio responsibilities, ensuring the effective delivery of agreed work plans, deliverables and timeframes.

A key responsibility will be to lead and support strategic projects and system and process improvements that enable the operational training model, address complex business challenges, eliminate errors and strengthen future operational capability. This will include investigating audit findings and associated requirements, including those arising from TGA audits, working with audit response teams and relevant stakeholders to identify root causes and develop sustainable solutions that address underlying systemic issues.

Success in this role will require a strong analytical and problem-solving mindset, the ability to bring teams together to deliver effective solutions and demonstrated experience leading continuous improvement (CI) programs of work that achieve measurable and sustainable outcomes.

Sound interesting? Here’s what we’re looking for:

• Tertiary qualifications or equivalent experience in leading change and driving system wide performance
• Proven ability to develop effective interpersonal relationships and consult with a range of external and internal stakeholders
• System thinking capability or experience delivering system change
• Demonstrated experience in achieving results through prioritisation, organisation, decision making and time management
• Computer literacy and demonstrated competence in a variety of computer software packages (MS project, excel, word, power point etc.)
• Effective communication and presentation skills that are collaborative and adaptable
• Ability to work autonomously
• Demonstrated attention to detail and critical thinking skills
• Experience of working within a highly regulated environment
• Demonstrated commitment to safety and quality

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Ability to purchase additional annual leave
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave for either parent
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
• Plus, many more!

We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed.

Have a question about the role or do you need support or adjustments during any stage of the recruitment process? Email Sami, our AI Careers Assistant, at*******@redcrossblood.org.au.To help Sami provide the most relevant information, please include the role title and location in your email. Sami can assist with common recruitment questions, and if your enquiry requires additional support, it will be escalated to our Talent Acquisition team.

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t be accepting applications from external recruitment agencies for this role.