Systems Analyst

Epic IT; City Of Vincent; On-site; AUD 90,000 - 120,000; Full time

Job summary

Epic IT in Perth is seeking a Systems Analyst to support the day-to-day operation of our internal AI platform tooling and client-facing management portals. This is a hands-on role focused on troubleshooting, configuration, and keeping critical systems running smoothly for internal and external users.

You will handle request intake, specify requirements, review MCP connector, gateway, and platform components, and propose changes with detailed specifications for review by the AI platform lead.

Qualifications

• Hands-on support and administration of internal platforms.
• Experience with change management processes.
• Ability to document requirements and specifications.
• Aptitude for testing changes and validating outcomes.

Responsibilities

• Receive change requests from Epic IT staff and clarify the required outcome.
• Develop functional specifications and document data mappings.
• Apply configuration changes, test outcomes, and close requests.
• Collaborate on platform initiatives, provide analysis, configuration and testing support.
• Build Grafana dashboards from the data warehouse for internal and client use.
• Maintain platform configuration docs and ensure change management records are updated.

Skills

Troubleshooting

Configuration

Data analysis

Platform administration

Tools

Grafana

Job description

We’re looking for an Systems Analyst to join our team in Perth, supporting the day-to-day operation of our internal AI platform tooling and our client-facing management portals. This is a hands‑on support and administration role suited to someone who enjoys troubleshooting, configuration, and keeping critical systems running smoothly for internal and external users.

1. Request intake and system analysis

• Receive change requests raised by Epic IT staff through the Requester change management platform, as allocated.
• Work with the person raising the request to clarify the outcome required, and document that requirement as a specification.
• Evaluate the processes and methods used in the existing system to establish what change is needed to meet the stated need.
• Identify inefficiencies, gaps or risks in existing configurations and raise recommendations with the senior engineers.

2. Proposing and specifying system changes

• Review existing MCP connector, gateway and platform components against the user needs expressed in each request and supporting documentation.
• Propose modifications, additional system components or new configurations to meet those needs.
• Develop functional specifications for each change, covering the permission scopes, data mappings, access boundaries and system behaviour required.
• Submit specifications for review and approval by the AI platform lead or the relevant system owner before any change is applied.

3. Deployment of approved solutions

• Apply approved configuration changes under the direction of the senior engineers.
• Test each change against the original request and confirm the outcome with the person who raised it.
• Record the outcome and close out the request in Requester in line with Epic IT change management requirements.
• Escalate to the senior engineers where a request cannot be met by configuration or falls outside approved scope.

4. Analysis support to the AI platform team

• Work alongside the senior engineers on platform initiatives, providing analysis, configuration and testing support.
• Assist with validation and verification of platform changes prior to release.
• Process approved access and permission requests against the platform access policies set by the system owners.
• Support the onboarding of new staff and teams onto the AI platform, including provisioning access against approved requests.

5. Reporting and data analysis

• Build and maintain Grafana dashboards and reporting drawn from the Epic IT data warehouse for internal and client-facing use.
• Use data and process modelling to support reporting on platform activity, tool usage and agent performance.
• Prepare analysis to support decisions made by the Solutions team and the wider business.

6. Documentation and governance

• Maintain accurate documentation of platform configurations, connector settings and access policies.
• Keep documentation current within one week of any configuration change made or specified.
• Ensure changes are recorded through the approved change management process and that activity is captured in audit logs.
• Maintain records of client-specific configurations where work on client environments has been allocated.