Systems Administrator I

Wenco; City of Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

Wenco is seeking a Systems Administrator to operate and secure end-user systems and cloud services in a cloud-first, security-focused environment aligned with ISO 27001 controls. You will provide Tier 1–2 support, manage access, and maintain documentation while enabling VPNs, encryption, and identity governance.

With 2+ years’ experience, you will administer Microsoft 365 and Entra ID, Intune, and JAMF, while supporting security operations and backups.

Qualifications

• Bachelor’s degree in IT or equivalent work experience.
• 2+ years of Helpdesk or System Administration experience.
• Experience administering Microsoft 365 and Entra ID.

Responsibilities

• Provide Tier 1–2 IT support and manage tickets with SLA adherence.
• Maintain audit-ready docs and contribute to knowledge base.
• Administer MS Entra ID including MFA, CA, and SSO.
• Manage onboarding/offboarding and access reviews.
• Support privileged access management and RBAC.
• Administer Intune and JAMF for devices and apps.
• Monitor and remediate non-compliant devices.
• Support Microsoft 365 services (Exchange, Teams, SharePoint).
• Support security operations and incident triage basics.
• Maintain on-prem and cloud infrastructure (AD, DNS, DHCP, virtualization).
• Execute change management with approvals and maintain asset inventory.
• Develop PowerShell automation scripts.
• Produce audit evidence and assist compliance activities.

Skills

M365 & Entra ID

Intune

JAMF

Windows AD

PowerShell

Networking basics

Backup solutions

Education

Bachelor's degree in IT or related

Tools

Intune

JAMF

Job description

Reporting to the IT Director, the Systems Administrator role is responsible for the secure operation, maintenance, and administration of end-user systems and cloud services. They will operate in a cloud-first, security-focused environments aligned with ISO 27001 controls and ensure confidentiality, integrity and availability (CIA) with full audit traceability.

Key Deliverables and Responsibilities:

• Provide Tier 1–2 support and manage ITSM tickets with SLA adherence
• Maintain audit-ready documentation and contribute to knowledge base
• Administer Microsoft Entra ID (MFA, Conditional Access, SSO)
• Manage onboarding/offboarding and perform access reviews
• Support privileged access management and RBAC enforcement
• Administer Intune/JAMF (Autopilot, compliance, app deployment)
• Monitor and remediate non-compliant devices
• Support Microsoft 365 (Exchange, Teams, SharePoint)
• Support security operations (Defender alerts, incident triage)
• Maintain infrastructure (AD, DNS, DHCP, virtualization)
• Administer backups and perform restore testing
• Execute change management procedures with approvals
• Maintain asset lifecycle and inventory tracking
• Develop PowerShell automation scripts
• Produce audit evidence and support compliance activities

Experience and Knowledge

• Bachelor of Information Technology or relevant work experience
• 2+ years Helpdesk / SysAdmin experience
• Microsoft 365 and Entra ID administration
• Intune (required), JAMF (asset)
• Windows and Active Directory fundamentals
• Basic networking knowledge
• Backup solutions (Veeam or equivalent)
• Basic PowerShell scripting

Security and Compliance

• Understanding of MFA, Conditional Access, least privilege
• Patch and vulnerability management
• Security monitoring and incident response basics
• ISO 27001 awareness preferred

Skills and Abilities

• Ability to work independently & in a team environment with strong interpersonal skills
• Ability to learn, understand, and apply new technologies
• Strong written and verbal communication skills
• Highly self-motivated and able to follow instruction
• Strong technical, analytical and problem-solving skills
• Attention to detail (Documentation)