System Support Analyst | GIS Required

EBR Ever Better Recruitment; Sydney; On-site; AUD 80,000 - 105,000; Full time

Job summary

EBR Ever Better Recruitment client in Rozelle, Sydney seeks a System Support Analyst with GIS background to provide end‑user support across GIS applications and internal systems.

The role requires strong communication, on‑call availability, collaboration with second‑level support, and ongoing QA to ensure GIS data quality and system reliability for all stakeholders.

Qualifications

• GIS qualification or degree or equivalent experience.
• Strong MapInfo and ESRI software knowledge.
• Experience in customer service within IT/emergency/health sectors.
• Experience with spatial data management and MS SQL querying.
• Excellent analytical, problem solving and project management skills.
• Ability to work in a time-critical team environment.
• Excellent written and oral communication and presentation skills.
• Ability to implement IT systems solutions and make decisions.

Responsibilities

• Continuously assess and evaluate the internal system and related tech.
• Provide immediate telephone and online support to Control Centres, outside hours if needed.
• Onsite support for significant operational issues.
• Attend to system failures and take corrective actions promptly.
• Refer technical problems to second level support per fault reporting procedures.
• Maintain issue management databases and incident reports.
• Develop and implement QA programs ensuring GIS functionality and data quality.
• Manage support and development of all GIS systems to meet business needs.
• Support CAD systems during emergencies and provide on-call coverage.

Skills

GIS

MapInfo

ESRI software

MS SQL

Written & verbal communication

Teamwork

Problem solving

Project management

Emergency/services experience

Education

GIS qualification or degree

Tools

Web-based mapping applications

Job description

Our client is looking for a System Support Analyst with GIS background at Rozelle to start ASAP! The candidate will need exceptional communication skills, both oral and written, to deliver proper and professional responses to end users. This role requires you to become one of the best supports ever to deliver top and percise solution within a limited timeframe.

You will be functioning within high stress environment and responsible for the following:

• Continuously assess and evaluate the internal system and associated technology
• Provide immediate telephone and online support in the use and application of the internal system to all Control Centres at all times, including those outside normal business hours.
• Support is provided onsite when necessitated by problems of significant operational impact.
• Attend to all system failures immediately and undertake appropriate action immediately
• Referring technical problems to the contracted system service provider (second Level support) in accordance with fault reporting procedure.
• Maintain Issue Management databases and comprehensive reports of all system failures.
• Develop, implement and maintain quality assurance programs and procedures ensuring the highest possible standards are maintained.
• Develop, implement and maintain quality assurance programs and procedures ensuring GIS Functionality and spatial data meet the business and functional requirements of all users/stakeholders
• Manage the support and development of all Operational Geographical Information systems and data to ensure functionality and business requirements are met.
• Establish and support the computer aided dispatch system during emergencies
• Provide on call services for the provision of system support when needed

Your skills and Experience

• Tertiary qualifications or equivalent experience in GIS with a strong working knowledge of MapInfo and ESRI software including web based mapping applications.
• Experience in a customer service role, preferably in the Information Technology, emergency services and/or health services industries.
• Experience in spatial data management and demonstrated ability querying data in MS SQL.
• Highly developed conceptual, analytical problem solving and project management skills and experience.
• Ability to work as a team member in a time-critical environment.
• Excellent written and oral communication skills, including interpersonal presentation, negotiation and conflict management skills.
• Ability to solve complex operational problems and implement IT systems solutions.
• Effective decision making and judgmental skills.