System Administrator - ServiceNow

Work Initiatives; North Sydney; Híbrido; AUD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Reserve Bank of Australia in Australia offers a hybrid ServiceNow System Administrator role. You will monitor platform health, manage users and security, and oversee configurations across IT and enterprise service delivery.

The role sits in the MyService Platform Team within IT Operational Services and reports to the ServiceNow Technical Lead. You will work closely with analysts, developers and partners to ensure stability, security and performance, while supporting upgrades and governance

Formación

• Experience as a ServiceNow Administrator in an enterprise environment.
• Strong knowledge of platform administration, security and instance management.
• Experience supporting multiple modules.

Responsabilidades

• Monitor health and performance of the ServiceNow platform and respond to issues.
• Administer users, roles, groups and security controls.
• Maintain platform stability through incident resolution and root cause analysis.
• Support configurations including workflows, business rules, forms and UI policies.
• Troubleshoot defects with internal teams and vendors; ensure a high-quality user experience.

Conocimientos

Platform administration

Security governance

Incident management

Workflow configuration

UI policy configuration

Educación

ServiceNow Certified System Administrator

Herramientas

ServiceNow

Descripción del empleo

Hybrid work environment - 3 days in office 12-month max-term contract Be the custodian of platform health, stability and security in a highly visible role

Own the day-to-day health and performance of a complex ServiceNow platform supporting both IT and enterprise service delivery

About the business/role/team

You will be joining the IT Operational Services function within the Bank, supporting a strategic enterprise platform that underpins IT and business service delivery.

The ServiceNow System Administrator sits within the MyService Platform Team and reports to the ServiceNow Technical Lead. The team is responsible for platform governance, core administration, configuration and continuous improvement across ServiceNow. This role focuses on the core platform layer, working closely with Business Analysts, developers, managed service partners, Configuration Analysts and Asset Analysts to ensure the platform remains stable, secure and performant.

About the role

Proactively monitor the health and performance of the ServiceNow platform and respond to issues before they impact users Administer core platform functions including users, roles, groups and security controls Maintain platform stability through effective incident resolution, root cause analysis and preventative fixes

Support and maintain configurations including workflows, business rules, forms and UI policies across modules Ensure platform security, compliance and adherence to governance standards Support platform upgrades, patches and releases, including validation and impact assessment

Troubleshoot and resolve platform defects, working with internal teams and vendors where required Provide responsive support to platform users and stakeholders, ensuring a high-quality user experience Contribute to continuous improvement through optimisation, standardisation and automation opportunities

About you

Proven experience as a ServiceNow System Administrator in a complex enterprise environment Strong understanding of core platform administration, including security, access and instance management Experience supporting multiple modules

Hands on experience configuring workflows, business rules, forms and UI policies Strong troubleshooting and problem-solving capability with a proactive mindset Experience monitoring platform health and managing incident resolution end to end

Ability to work collaboratively with technical teams, vendors and business stakeholders ServiceNow Certified System Administrator required Be

More Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drive the RBA forward as an organisation.

Be more means you can do more, for yourself and for Australia. Why RBA? The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.

We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be

Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts.

We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia. The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives.

We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.