Sydney Senior Process Executive – Customer Ops

Infosys BPM; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Infosys BPM in Sydney is seeking a Senior Process Executive on a 1-year full-time contract. The role focuses on executing transactions within prescribed guidelines to meet SLA targets and deliver consistent performance.

The candidate should have 1–5 years' experience in a similar role, strong written and spoken communication, and solid basic computing and numeracy skills.

Applicants with Australian work rights are required; the HR team will assist with recruitment adjustments as needed.

Qualifications

• Excellent communication skills, both written and verbal
• Good basic computing and numeracy abilities
• Ability to handle difficult customers with composure
• Ability to persuade people when needed
• Ability to work under pressure and meet deadlines

Responsibilities

• Execute transactions as per prescribed guidelines and timelines to meet SLA targets
• Handle customer calls, resolve queries and ensure deliverables meet requirements
• Maintain call quality and manage repetitive calls to achieve targets
• Resolve individual cases requiring re-work to maximize customer satisfaction
• Share learnings and monitor workload to ensure efficient multitasking across cases

Job description

Infosys BPM in Sydney is seeking a Senior Process Executive on a 1-year full-time contract. The role focuses on executing transactions within prescribed guidelines to meet SLA targets and deliver consistent performance.

The candidate should have 1–5 years' experience in a similar role, strong written and spoken communication, and solid basic computing and numeracy skills.

Applicants with Australian work rights are required; the HR team will assist with recruitment adjustments as needed.