Sydney-Based Travel Operations Lead

Travel Trade Recruitment; Sydney; On-site; AUD 110,000 - 120,000; Full time

Benefits offered by this job

Career development

Office-based role

Mon-Fri

Sydney CBD location

Supportive team culture

Job summary

Travel Trade Recruitment Australia is seeking an experienced travel operations leader in Sydney CBD to drive end-to-end operations across FIT, Groups, and remote team members.

You will mentor the team, manage supplier relationships, optimise booking processes, and partner with Sales, Product, and Ops to enhance the customer journey. This full-time, office-based role offers a great salary and opportunities for career development.

Qualifications

• Proven experience leading travel operations teams.
• Experience in inbound tourism or tour coordination preferred.
• Strong stakeholder and supplier relationship management.
• Ability to optimise booking processes and itineraries.

Responsibilities

• Lead and mentor a high-performing operations team across FIT, Groups, and remote staff.
• Oversee end-to-end travel operations, including bookings, itineraries, and tour coordination.
• Manage relationships with Australian and international suppliers (accommodation, transport, tours).
• Handle escalations and resolve operational issues quickly and effectively.
• Monitor workflow to meet deadlines and service standards.
• Collaborate with Sales, Product, and Account teams to improve efficiency and the customer journey.
• Review performance and identify process improvements.
• Ensure accuracy and compliance across documentation and systems.

Skills

Leadership

Travel operations

Tour planning

Stakeholder management

Tourplan

Tools

Tourplan

Job description

Travel Trade Recruitment Australia is seeking an experienced travel operations leader in Sydney CBD to drive end-to-end operations across FIT, Groups, and remote team members.

You will mentor the team, manage supplier relationships, optimise booking processes, and partner with Sales, Product, and Ops to enhance the customer journey. This full-time, office-based role offers a great salary and opportunities for career development.