Swarovski Store Manager - Brisbane Airport

Swarovski; City of Brisbane; On-site; AUD 125,000 - 150,000; Full time

Job summary

A leading luxury jewelry brand seeks a dedicated Store Manager in Brisbane to deliver exceptional customer service and lead a motivated team. The ideal candidate will have at least 3 years of experience in retail and a passion for luxury brands. Responsibilities include building customer loyalty and driving sales. This role offers a vibrant work environment with numerous benefits, including discounts and development programs.

Benefits

Swarovski product discounts

Employee Assistance Program

Volunteering leave

Learning and development programs

Qualifications

• Minimum of 3 years' experience in a multi-cultural retail environment.
• Experience in luxury, fashion, cosmetics, or lifestyle brands.
• Proven leadership and coaching skills.
• Strong English communication skills.

Responsibilities

• Deliver an exceptional customer experience.
• Build a loyal customer portfolio.
• Recruit and lead a passionate team.
• Exceed service and sales targets.
• Drive new service and sales opportunities.

Skills

Customer service excellence

Leadership skills

Digital proficiency

Trust building

Job description

Overview

At Swarovski, where innovation meets inspiration, our Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a committed Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm and make dreams come true. Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewelry. Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you.

About the job

You are an advocate of our brand. In this role and together with the team, you will:

• Strive for excellence and go beyond in every customer interaction to deliver an exceptional customer experience
• Build a loyal portfolio of existing and new customers
• Recruit, lead and grow a team with a growth mindset, passion and enthusiasm
• Exceed personal and team service and sales targets
• Be the driving force behind new and ongoing service and sales opportunities - directly impacting our growth and success.

About you

You are an experienced Store Manager, and you have:

• Worked in a multi-cultural retail environment with a minimum of 3 years’ experience
• Experience in luxury, Fashion/Cosmetics/Lifestyle Brands
• Excellent and proven leadership and coaching skills
• Digital proficiency
• A winning personality to easily establish trust relationships with customers, teams and stakeholders
• English skills

What we offer

You can expect a range of benefits, including:

• Swarovski product discounts
• Employee Assistance Program
• Volunteering leave
• Learning and development programs

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world\'s finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.