Supporter Retention Specialist

Dementia Australia; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Join Dementia Australia as a Retention Specialist and play a vital role in deepening relationships with mid-value donors. This full-time position offers a collaborative environment to execute donor engagement strategies, ensuring high-quality experiences while contributing to a meaningful cause. Enjoy comprehensive benefits including salary packaging and flexible working arrangements.

Benefits

Flexible, hybrid work arrangements

Salary packaging options

Paid birthday leave

Paid study leave

Access to discounts at over 450 retailers

Wellbeing programs and counseling sessions

Qualifications

• 3+ years of fundraising experience in similar leadership roles within the not-for-profit sector.
• Experience with donor relations and corporate/community partnerships.
• Inclusive behavior, open communication with different audiences.

Responsibilities

• Plan and deliver personalized multi-channel stewardship activities.
• Develop and execute donor engagement plans.
• Analyze supporter data to identify upgrade opportunities.

Skills

Fundraising

Communication

Collaboration

Analytical Skills

Problem-solving

Education

Tertiary degree in Marketing, Communications, Business or related field

Job description

Add expected salary to your profile for insights

Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, attractive salary packaging options and employee support programs.

About the role

Newly created full time permanent position based in Milton, QLD, North Ryde, NSW or Glenside, SA. Reporting directly to the Fundraising Manager Retention and Growth, you will be responsible for:

• Planning and delivering personalised, multi-channel stewardship activities to deepen relationships with mid-value donors.
• Contributing to the development and execution of donor engagement plans that drive retention and revenue growth.
• Collaborating across teams to ensure consistent, high-quality donor experiences aligned with supporter-first principles.
• Acting as a key point of contact for mid-value, regular giving, and high-value fundraising supporters.
• Creating compelling toolkits, marketing materials, and impact stories to inspire and uplift lifetime giving.
• Reviewing and analysing supporter data to identify upgrade opportunities and tailor donor journeys.
• Utilising data insights, surveys, and propensity modelling to enhance donor engagement and campaign effectiveness.
• Supporting donor experience research and monitoring engagement trends to inform and optimise retention strategies.

What is in it for you?

Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for meal and entertainment benefits.

Leave allowances:In addition to your annual leave allowance, you will receive one day paid birthday leave, paid days off during our end of year closure period (if these days fall within your regular working schedule), up to six weeks parental leave and 17.5% annual leave loading.

Work/life balance:Flexible, hybrid work arrangements.

Employee benefits:Access to discounts and savings at over 450 retailers across Australia. Wellbeing programs and access to free and confidential counselling sessions for you and your family plus access to continuous professional development, staff recognition programs and paid study leave.

About you

To be successful in this role, we are looking for someone with the following:

• Tertiary degree in Marketing, Communications, Business or a related field.
• 3 years+ of fundraising experience in a similar leadership role within the not-for-profit sector.
• Experience with donor relations and corporate and community partnerships.
• Demonstrates inclusive behaviour; listens, values and acknowledges others.
• Collaborates with others to remove barriers and break down silos.
• Thinks, analyses information to understand issues, using logic and a variety of problem-solving methods.
• Continually develops and applies specialist and technical skills.
• Embraces learning and development opportunities.
• Communicates clearly and openly with different audiences.

Our culture statements

• We are aligned in ourPurpose
• We lead with ourHeadandHeart
• We work togetherCollaboratively

About us

Dementia Australia is the national peak body and source of trusted information, education and services for the more than 433,300 Australians living with dementia, and the more than 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you.

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the 'About you' section, will not be considered.

Unlock job insights

Salary match Number of applicants Skills match

Community Services & Development 101-1,000 employees

Dementia Australia is the national peak body and source of trusted information, education and services for the more than 433,300 Australians living with dementia, and the more than 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible.

Dementia Australia is a member of Alzheimer’s Disease International, the umbrella organisation of dementia associations around the world.

We operate from offices in every state and territory across Australia.

Dementia Australia is the national peak body and source of trusted information, education and services for the more than 433,300 Australians living with dementia, and the more than 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible.

Dementia Australia is a member of Alzheimer’s Disease International, the umbrella organisation of dementia associations around the world.

We operate from offices in every state and territory across Australia.

What can I earn as a Retention Specialist