Supporter Relations Coordinator

Heart Foundation Group; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Job summary

Join a dedicated team at a leading health organization where your skills in data entry and customer service can make a real difference in heart health. This engaging role as a Supporter Relations Coordinator involves processing donations and providing exceptional service to supporters. You'll enjoy a supportive work environment that values inclusion and wellbeing, with the flexibility of hybrid working arrangements. If you're enthusiastic about contributing to a vital cause and thrive in a dynamic setting, this is the perfect opportunity for you to shine and help improve heart health for all Australians.

Benefits

Generous Salary Packaging

Work from home options

Professional coaching and mentoring

Supportive workplace culture

Wellbeing programs and initiatives

Qualifications

• Experience in data entry and processing in a high-volume environment.
• Exceptional phone manner with call center experience.

Responsibilities

• Oversee processing and data entry of donations.
• Ensure accurate input and maintenance of supporter data.

Skills

Data entry

Customer service

Problem solving

Communication

CRM software (Raiser's Edge)

Microsoft Office Suite

Education

Relevant experience in data processing

Tools

Raiser's Edge

Microsoft Word

Microsoft Excel

SharePoint

Outlook

Job description

• Full-time, permanent opportunity, with hybrid working arrangements
• Integral role within a friendly and supportive team, with a focus on data and donation processing
• Generous Salary Packaging, increasing your take home pay

We're pumped to receive your application!

About us 

For over 60 years, the Heart Foundation has been the trusted peak body working to improve heart disease prevention, detection and support for all Australians. Join us to help us achieve our generational vision to make heart health a reality for everyone in Australia!

How can you make a difference to heart health?

Are you skilled at multi-tasking, problem solving and enjoy the hustle and bustle of supporting a dynamic organisation? You can make a difference by bringing your diverse experience and can-do positive approach when joining our talented and knowledgeable team.

We are seeking an enthusiastic Supporter Relations Coordinator to join our dedicated, 'supporter-centric' team and provide quality customer service to internal and external stakeholders. This role will be primarily focussed on overseeing the processing and data entry of donations received through our fundraising activities.

Responsibilities

A day in the life of a Supporter Relations Coordinator might include:

• Ensuring the accurate input and maintenance of supporter data in our systems, including data export and import.
• Processing online, mail and telephone donations, including banking and receipting.
• Taking responsibility for the regular administrative processes related to programs including direct mail, memorial giving, Jump Rope for Heart and regular giving.
• Enthusiastically responding to queries from our donors and the general public via phone and email and maintaining detailed and accurate records, as needed.
• Ensuring compliance with policy, procedures and relevant privacy legislation.

Let's talk about you

To be successful in this role you will have:

• Interest and experience in data entry and processing, preferably in an environment with a high volume of donations or accounts receivable.
• An exceptional phone manner, with experience in a call centre or phone-based customer service.
• The ability to work effectively with a range of diverse stakeholders.
• Enthusiasm for working within a small, 'supporter-centric' team, but equally the ability to work independently to use initiative and solve problems.
• Experience in the use of a CRM (Raiser's Edge or similar) and Microsoft applications, including Word, Excel, SharePoint and Outlook.

Why work with us?

We're committed to fostering a workplace culture that prioritises inclusion and the wellness of our employees. We strive to create an environment that supports physical, mental and emotional wellbeing through:

• Encouraging open communication channels by promoting open conversation and curiosity.
• Providing opportunities for you to thrive professionally through coaching and mentoring.
• Work from home and the office.
• A positive and supportive culture.
• Programs and initiatives that focus on your wellbeing at work.

Ready to apply?

To apply, please submit a CV and covering letter that addresses the essential requirements by clicking the apply now button below. Applications will close on Sunday 24 November 2024, 11:59pm AEST.

We can heartly wait to hear from you!

(PS: We may commence shortlisting candidates prior to the closure of this role, so please don't delay submitting your application!)

Be yourself, express yourself

We are committed to creating a safe and inclusive work environment for all. We strive to represent the communities we serve and recognise the skills, knowledge and experience a diverse team brings to our organisation. We strongly encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you would like to request adjustments to our recruitment processes so they are accessible for you, please contact us. We don't need to know the reason for your request if you do not wish to share this information. We will treat your personal information in line with our privacy policy.

Our commitment to health & safety

Please note that any offer of employment will be subject to pre-employment checks which must be completed prior to commencement. This may include a national criminal history check, working with children check and other background checks relevant to the specific role.