Support Partner - NSW North

Goodstart; Port Macquarie; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Company car or car allowance

Laptop and phone

Flexible work arrangements

Discounted childcare

Job summary

Goodstart is seeking a Support Partner to lead centre performance across NSW North Coast. You will coach Centre Leadership Teams, supervise safety and regulatory compliance, and drive strategic priorities with State and Centre leaders.

An ECEC qualification and experience managing multi-site operations are essential. You will mentor teams, build capability, and ensure high-quality environments for children while aligning with EYLF and NQF standards.

Qualifications

• Requires Early Childhood Education and Care (ECEC) qualification.
• Minimum 3 years operational ECEC experience.
• Proven experience as a Centre Director with strong performance turnaround capability.

Responsibilities

• Collaborate with the State team to identify priority challenges and focus areas for the State.
• Conduct regular check-ins with State teams to monitor progress against plans and agree on next steps for centres or projects.
• Support and coach Centre Leadership Teams to develop and implement action plans that improve performance in key focus areas.
• Ensure Centre Teams are actively involved in decision-making and are accountable for delivering agreed actions within set timeframes.
• Complete required documentation, including goals, action plans, and organisational commitments, in collaboration with State teams.
• Provide observational insights and data to inform ongoing development of centre team capability and performance.
• Address safety, risk and compliance issues and embed a strong safety culture across the centre.
• Support adherence to policies, procedures and regulatory requirements, ensuring high-quality and safe environments for children.

Skills

Centre leadership

Coaching

People management

Data analysis

Regulatory compliance

EYLF/NQF knowledge

Stakeholder engagement

Health & safety

Education

ECEC qualification

Job description

Location:Supporting services across New South Wales North– Role based out of Mid or North Coast

Employment Type:Permanent Full-time

Step into a high-impact role where your leadership transforms centre performance during critical moments. As aSupport Partner, in partnering with State and Centre Leadership Teams you'll drive performance uplift, strengthen leadership capability, and support the successful delivery of strategic priorities across centres.

A core component of the role is coaching and supporting Centre Leadership Teams to build capability, enhance operational effectiveness, and deliver improved outcomes across all areas of centre performance.

The Support Partner plays a vital part in maintaining strong health, safety, and compliance standards by guiding teams to meet regulatory requirements, address risks, and embed a proactive safety culture aligned with organisational expectations.

This role requires an Early Childhood Education and Care (ECEC) qualification to enable working in ratio if required, along with sound knowledge of the Early Years Learning Framework (EYLF) and National Quality Framework (NQF).

Your Impact:

In this role you will:

Collaborate with the State team to identify priority challenges and focus areas for the State

Conduct regular check-ins with State teams to monitor progress against plans and agree on next steps for centres or projects.

Support and coach Centre Leadership Teams to develop and implement action plans that improve performance in key focus areas.

Ensure Centre Teams are actively involved in decision-making and are accountable for delivering agreed actions within set timeframes.

Complete required documentation, including goals, action plans, and organisational commitments, in collaboration with State teams.

Provide observational insights and data to the State Manager and State Performance Leads on centre team capability and performance to inform ongoing development.

• Address safety, risk and compliance issues and embed a strong safety culture across the centre

Support adherence to policies, procedures and regulatory requirements, ensuring high-quality and safe environments for children

Actively contribute to the ongoing focus on health, safety, and compliance across the Goodstart network

What Goodstart can offer you:

• Fully Maintained Company Car or Car Allowance, Laptop and Phone
• Join a high performing supportive team
• Flexible work arrangements giving you choice about when and how work will be done in order to bettermanage your work and non-work needs (as approved by management)
• Access to discounted childcare (up to 15%)
• Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You’ll bring to the table:

Early Childhood Education and Care (ECEC) qualification, with ability to work in ratio

Minimum 3 years operational ECEC experience

• Proven experience as a Centre Director with strong performance turnaround capability
• Demonstrated success leading teams through operational, pedagogical and business improvement
• Strong business acumen across all domains of centre performance

Proven experience developing and executing strategic plans to improve performance.

• Skilled in building capability, coaching diverse teams and supporting multi-site environments
• Strong knowledge of the EYLF, NQF and regulatory compliance requirements

Ability to build trust, influence and collaborate at all levels

Ability to identify, analyse, and address centre performance challenges.

Demonstrated experience coaching and leading teams to achieve strong performance outcomes.

Current Working with Children Check, Police Check, and Open Driver’s Licence

Completed National Child Safety Training.

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply.

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.