Support Officer

Energy Safe Victoria; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangements

Personal, cultural, volunteer, and/or

Parental leave

Fitness Passport

Novated leasing

Employee Assistance Program (EAP)

Home office subsidy

Learning and development opportunities

Job summary

Energy Safe Victoria is seeking a proactive Support Officer to join our Community and Regulatory Services division. You will deliver high-quality customer service, handle inquiries, and support regulatory processes across multiple channels in a fast-paced environment.

The role requires strong communication, problem-solving, and data-entry skills, with experience in CRM systems and MS Office. A collaborative approach and attention to detail are essential.

Qualifications

• Previous experience in an administrative, customer service, or customer-facing role in a busy environment.
• Experience with CRM systems, databases, and MS Office (Outlook, Word, Excel).
• Strong written and verbal communication, relationship-building, and professional customer service.

Responsibilities

• Respond to enquiries and provide timely advice and support.
• Coordinate high volume of customer and industry enquiries to keep operations running smoothly.
• Assist with regulatory service delivery, including applications, renewals, and requests.

Skills

Customer service

CRM systems

Microsoft Office

Communication

Organisational skills

Problem solving

Data entry

Discretion

Regulatory environment (desirable)

SharePoint

Tools

SharePoint

Content Manager

Job description

Protecting what matters. Powering a safer future.

At Energy Safe Victoria our purpose is to keep Victorians energy safe and ensure energy is used confidently across our state. Through education, regulation and enforcement, we deliver trusted regulatory outcomes that support a safe, reliable and sustainable energy future. Join a team of passionate professionals committed to making a genuine difference for Victorian communities.

About the opportunity

We have an exciting opportunity for a proactive and customer-focused Support Officer to join our Community and Regulatory Services division. Reporting to the Business Implementation Lead, you will play a key role in supporting industry and community stakeholders by delivering high-quality customer service and administrative support across a variety of channels.

In this dynamic and fast-paced role, you will respond to enquiries, provide guidance and technical support, manage customer interactions, and assist with a range of industry requests. Success in this role requires strong communication, problem-solving, and relationship-building skills, as well as the ability to adapt to changing priorities while maintaining a high standard of service delivery.

This is an excellent opportunity for someone who enjoys working in a collaborative environment, thrives on variety, and is passionate about delivering positive outcomes for customers and the Victorian community.

What you'll contribute

• Provide a positive and professional experience for customers by responding to enquiries and offering timely advice and support.
• Help keep operations running smoothly by coordinating and prioritising a high volume of customer and industry enquiries.
• Support the delivery of regulatory services through the accurate assessment and processing of applications, renewals, and other requests.
• Contribute to efficient business operations by managing payment transactions and supporting financial administration activities.
• Maintain the integrity of organisational records through accurate data entry, document management, and attention to detail.

To be successful, you'll have

• Previous experience in an administrative, customer service, or customer-facing role, with the ability to deliver high-quality support in a busy environment.
• Experience using customer relationship management (CRM) systems, databases, or other business systems, along with proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Excellent written and verbal communication skills, with the ability to build strong relationships and provide professional customer service.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• A flexible and adaptable approach, with the ability to thrive in a fast-paced and changing environment.
• Well-developed problem-solving skills and confidence in identifying practical solutions to customer and operational issues.
• High levels of computer literacy and attention to detail, ensuring accuracy when processing information and maintaining records.
• The ability to exercise discretion and handle confidential and sensitive information with integrity and professionalism.
• Experience working within a regulatory or compliance-focused environment (Desirable).
• Experience using SharePoint, Content Manager, or other document and records management systems (Desirable).

Reasons to apply

• Flexible work arrangements including hybrid working options (minimum two days in the office per week) and accrued credit hours.
• Additional leave options, including personal, cultural, volunteer, community service, and study leave, as well as the option to purchase extra leave.
• Generous paid parental leave for both primary and secondary carers, plus reproductive health leave.
• Fitness Passport membership, available to employees and their immediate family members.
• A diverse and inclusive workplace, supported by our Diversity and Inclusion Council and commitments through our Gender Equality and Reconciliation Action Plans.
• Wellbeing initiatives, including free annual flu vaccinations and skin checks.
• Novated leasing benefits through our partnership with SG Fleet.
• Free and confidential Employee Assistance Program (EAP) support for employees and their families.
• Home office subsidy of $250 per year.
• Learning and development opportunities, with strong support for career growth and internal mobility.

Successful applicants will be required to complete pre-employment checks, including reference checks and a satisfactory National Police Check.

At Energy Safe Victoria, we welcome applications from people of all backgrounds and value the diverse experiences and perspectives that our people bring to the workplace. We are committed to building a workforce that reflects the community we serve and fostering an inclusive and respectful environment for all.

If you require any adjustments or support throughout the recruitment process or in the role itself, we encourage you to discuss this with us. If you identify as a person with disability, please let us know how we can provide additional support throughout the recruitment process.

Energy Safe Victoria is Victoria’s independent technical regulator for electricity, gas and pipeline safety. We work to keep Victorians safe by regulating the generation, supply and use of energy, ensuring industry meets safety standards, and taking regulatory action when required. ESV licenses and registers electricians, administers the Certificate of Electrical Safety program, approves electrical and gas products, investigates safety incidents, and delivers community education campaigns to raise awareness of energy safety risks. Our work helps ensure energy is delivered and used safely across homes, businesses and communities throughout Victoria.

Energy Safe Victoria is Victoria’s independent technical regulator for electricity, gas and pipeline safety. We work to keep Victorians safe by regulating the generation, supply and use of energy, ensuring industry meets safety standards, and taking regulatory action when required. ESV licenses and registers electricians, administers the Certificate of Electrical Safety program, approves electrical and gas products, investigates safety incidents, and delivers community education campaigns to raise awareness of energy safety risks. Our work helps ensure energy is delivered and used safely across homes, businesses and communities throughout Victoria.