Support Facilitator

SydWest Multicultural Services; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

SydWest Multicultural Services in Croydon NSW seeks a detail-oriented role supporting NDIS participants and staff. You will ensure current NDIS information, risk profiles, and documents, while coordinating with direct service staff to provide essential service information.

The role emphasises privacy, duty of care, and timely communication. Working across policy updates, on-call shifts, and administrative tasks, you contribute to a responsive, culturally diverse service environment.

Responsibilities

• Have a sound knowledge and understanding of the National Disability Insurance Scheme (NDIS)
• Ensure all participant information including NDIS information, support requirements, risk profiles, approved restrictive practices, personal and health information is current, maintained and communicated to relevant parties
• Maintaining up-to-date compliance documents, including support agreements and quotations
• Responsible for ensuring direct service staff (support workers) are provided with appropriate service information, as required
• Compliance with NDIS Quality & Safeguarding requirements, including Privacy & Confidentiality, Duty of Care and Feedback & Complaints
• Assist the Rostering Lead to identify appropriate support staff or support activities for participants
• Work closely with Incidents & Complaints Lead to provide relevant information to resolve any incident or complaint efficiently and effectively
• Communicate with participants and their representatives regarding changes to SydWestpolicies, procedures, or processes
• Participate in the emergency on-call management system as rostered
• Administrative tasks as requested by management.
• Health and Wellbeing Program (gym, yoga, swimming)
• Salary packaging
• Employee Assistance Program (EAP)
• Community Portable Long Service Leave
• Great work culture and collaboration.
• Providing high quality and timely communication to participants, carers and support workers
• Ability to provide excellent customer service while meeting organisational efficiency targets
• Has a practical knowledge of relevant organisation systems, technology, policies and processes, specific to the relevant area of corporate and service support
• Ability to work cohesively in a multi-disciplinary team to drive organisational business and strategic goals
• Demonstrated ability to resolve complex issues or conflict in day-to-day operation
• Identifies and contributes to opportunities for innovation across teams
• Comprehensive knowledge of supports and services available in the market
• Monitors and maintains quality of service and reporting documentation
• Accuracy and attention to detail with data entry
• Strong planning and organisation skills
• Working With Children Check (or application in process)
• NDIS Workers Screening Check(or application in process).

Job description

SydWest Multicultural Services – Croydon NSW

SydWest is a leading organisation for cultural diversity issues responding to community needs and opportunities throughout Greater Western Sydney, the Inner West and City of Sydney.

SydWest is grounded in its commitment to cultural responsiveness, seeking knowledge where it does not yet exist, and partnering with communities and stakeholders to co-create solutions, while continually adapting to evolving policy environments. SydWest’s evolution reflects a deep commitment to values-driven support and creating opportunities for people of all backgrounds to belong and thrive.

Responsibilities:

• Have a sound knowledge and understanding of the National Disability Insurance Scheme (NDIS)


• Ensure all participant information including NDIS information, support requirements, risk profiles, approved restrictive practices, personal and health information is current, maintained and communicated to relevant parties


• Maintaining up-to-date compliance documents, including support agreements and quotations


• Responsible for ensuring direct service staff (support workers) are provided with appropriate service information, as required


• Compliance with NDIS Quality & Safeguarding requirements, including Privacy & Confidentiality, Duty of Care and Feedback & Complaints


• Assist the Rostering Lead to identify appropriate support staff or support activities for participants


• Work closely with Incidents & Complaints Lead to provide relevant information to resolve any incident or complaint efficiently and effectively


• Communicate with participants and their representatives regarding changes to SydWestpolicies, procedures, or processes


• Participate in the emergency on-call management system as rostered


• Administrative tasks as requested by management.


• Health and Wellbeing Program (gym, yoga, swimming)


• Salary packaging


• Employee Assistance Program (EAP)


• Community Portable Long Service Leave


• Great work culture and collaboration.


• Providing high quality and timely communication to participants, carers and support workers


• Ability to provide excellent customer service while meeting organisational efficiency targets


• Has a practical knowledge of relevant organisation systems, technology, policies and processes, specific to the relevant area of corporate and service support


• Ability to work cohesively in a multi-disciplinary team to drive organisational business and strategic goals


• Demonstrated ability to resolve complex issues or conflict in day-to-day operation


• Identifies and contributes to opportunities for innovation across teams


• Comprehensive knowledge of supports and services available in the market


• Monitors and maintains quality of service and reporting documentation


• Accuracy and attention to detail with data entry


• Strong planning and organisation skills


• Working With Children Check (or application in process)


• NDIS Workers Screening Check(or application in process).