Support Eng II

Network & Data Center Business Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

1Finity is seeking a Network Operations Center (NOC) engineer to monitor and manage a large-scale, multi-vendor network infrastructure. You will work with customers and management to isolate faults, determine root causes, and drive remediation.

Shifts include days, nights, and weekends for 24x7 support. The ideal candidate has 3+ years in network operations, strong IP, MPLS, DWDM/SONET experience, and familiarity with EMS/NMS platforms.

Qualifications

• Bachelor’s degree in computer science, IT, telecommunications or related field.
• Security certifications such as MTA, CSX, CompTIA Security+ or equivalents.
• Industry certifications such as CCNA/CCNP/JNCIA/JUNOS or equivalent.

Responsibilities

• Manage a large-scale network environment across multiple vendors and customers.
• Monitor events and incidents using multiple monitoring platforms; create tickets as needed.
• Support EMS/NMS platforms from Fujitsu, Cisco, Juniper and others.
• Prioritize, classify, and escalate incidents per SOPs.
• Communicate critical information to management, teams, users, and customers.
• Ensure SLA adherence and monitoring.
• Recognize potential network security threats and escalate.
• Work day or night shifts to support 24x7 operations.

Skills

IP networking

Routing & Switching

DWDM/SONET

MPLS

Network security

Firewalls

SD-WAN

WAP technologies

Education

Bachelor’s degree in computer science or related field

Security certifications (e.g., MTA, CSX, Security+)

CCENT/CCNA/CCNP/JUNOS/JNCIA or equivalent certifications

Tools

Federos Assure1

SolarWinds Orion

LogicMonitor

ServiceNow

Job description

Location Flexibility:Primary Location Only

Posting Start Date:11/5/26

About 1FINITY
1Finity, a Fujitsu company, is a global provider of communications networks for our connected world. We uniquely combine technological leadership and expertise in open optical and wireless networking, network automation, and applied AI/ML to design, build, operate, and maintain critical digital communications network infrastructure. Collaborating closely with ecosystem partners, we deliver transformative outcomes for service providers and network operators, and enable them to lower TCO, improve network performance, and increase energy efficiency. We’re also a diverse, inclusive, and innovative workplace that achieves together. We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way. See what working at 1Finity looks like at https://www.linkedin.com/company/1finity-inc/. For more information, please visit https://1finity.com/?utm_source=li&utm_medium=soc.

1Finity is a trusted technology partner serving customers across diverse industries, helping them maximize the value, performance, and reliability of their communications networks. As a leading U.S.-based networking solutions provider and a top U.S. patent holder in optical networking, 1Finity delivers innovative technologies that enable mission-critical connectivity, network transformation, and operational excellence

Job Description

1Finity Service Operations & Maintenance is seeking a Network Operations Center (NOC) engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of, or experience with monitoring and isolating faults to determine root cause and remediation. This includes both responding to automated events and incidents generated by monitoring tools as well as creating manual tickets based on observations and/or customer requests. The NOC engineer will have professional communication skills, working with customers and management daily.This position is for level 1-2 engineers, and the candidate will be available for any or all shifts, including off shifts and weekends.

Accountability

• Manage a large-scale network environment consisting of Layer 1 transport technologies (DWDM, SONET) and Layer 2/Layer 3 technologies (routing, switching, IP, MPLS) across multiple vendors and customers.
• Utilize multiple network monitoring platforms (Federos Assure1, SolarWinds Orion, LogicMonitor), ticketing systems (ServiceNow), and CRM tools to monitor network events, identify issues, and respond to and resolve incidents.
• Support multi-vendor network platforms and associated management tools, including EMS/NMS systems from Fujitsu, Cisco, Juniper, and other vendors.
• Prioritize, classify, manage, and elevate incidents in accordance with established Standard Operating Procedures
• Effectively communicate critical information to management, internal teams, users, and customers as needed.
• Ensure established Service Level Agreements (SLAs) are consistently monitored and maintained.
• Recognize and understand symptoms associated with potential network security threats and elevate as required.
• Work assigned day or night shifts as required to support 24x7x365 customer operations

Required

• Minimum 3 years’ experience in network communications field, troubleshooting Layer 1-2 networks and equipment
• Minimum of 3 years of experience in network communications, including troubleshooting Layer 1 and Layer 2 networks and equipment.
• Experience working in a 24/7 NOC or operations environment.
• Knowledge of IP networking protocols OSPF, BGP, IS-IS, MPLS, Ethernet, routing, and switching.
• Knowledge of telecommunications technologies, including SONET, DWDM, and OTN.
• Strong verbal and written communication skills.
• Ability to document and follow detailed work instructions and operational processes.
• Ability to effectively manage multiple tasks and priorities in a high-pressure environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong interpersonal skills with experience collaborating across cross-functional teams.
• Basic understanding of network security and firewall technologies, including Check Point, Cisco, Palo Alto, SonicWall, FortiGate, and similar platforms
• Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field.
• Security certification certifications such as MTA, ISACA CSX, CompTIA Security+, GISF, SSCP, or equivalent.
• Experience with network technologies and platforms from vendors such as Fujitsu, Juniper, Cisco, and Nokia.
• Knowledge of SDWAN and Wireless Access Point (WAP) technologies.
• Industry-recognized networking certifications such as CCENT, CCNA, CCNP, JUNOS, JNCIA, or equivalent.

At 1Finity, one of our corporate principles is "We respect human rights". This commitment guides the actions of every1Finity Group member and is fundamental to how we operate, both as individuals and as a company. We are proud to be an equal opportunity employer that values diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners. California Privacy Act: https://www.fujitsu.com/us/Images/CALIFORNIA-CONSUMER-PRIVACY-ACT-NOTICE.pdf