Support Coordinator

Ruah Community Services; Perth; On-site; AUD 88,000 - 102,000; Full time

Job summary

A leading community services organization in Perth is seeking a Support Coordinator to work with clients escaping domestic violence. The ideal candidate must have relevant qualifications and a strong understanding of complex societal issues. This full-time role offers a competitive salary starting at $88,372 plus generous benefits including annual leave and salary packaging options. Join a team dedicated to transforming lives and promoting social inclusion.

Benefits

5 weeks annual leave + 17.5% annual leave loading

Free, independent access to Employee Assistance Program

Invaluable Salary Packaging opportunities

16 weeks paid parental leave

Qualifications

• Must be female.
• Ability to support and mentor staff.
• Demonstrated understanding of complex societal issues.

Responsibilities

• Support clients in crisis escaping domestic violence.
• Work in a trauma-informed way.
• Manage personal goal planning for clients.

Skills

Understanding of Family and Domestic Violence

Personal goal planning skills

Reflective practice and report writing

Advanced computer skills

Engaging and maintaining professional relationships

Understanding of diversity and inclusion

Education

Relevant qualifications in a related discipline

Tools

Microsoft Office

Job description

Support Coordinator - Harmony Place

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About The Role

As a Support Coordinator, you will work in a trauma informed way to support clients across our family services area. The focus of work is to support clients in crisis who are escaping domestic violence at our women's refuge in the Perth Metro area.

This is a full-time permanent position, working 76 hours per fortnight.

What we’re looking for

• Must be female*
• Understanding of Family and Domestic Violence and the primary drivers of violence against women, including intersectionality.
• Relevant qualifications in a related discipline at degree, diploma, or certificate level/less formal qualification with work or lived experience to perform sufficiently at this level/or demonstrated work experience at the level.
• Personal goal planning skills that contribute to the achievement of client goals in line with the Model of Care.
• Skills in reflective practice and highly developed report writing using analytical reasoning.
• Ability to support, mentor and work alongside supporting staff members.
• Advanced computer skills, proficient in Microsoft Office and client reporting system.
• Ability to engage and maintain professional relationships with clients, and their wider formal and informal supports, with multiple needs and challenges.
• Demonstrated understanding of complex issues facing people who experience chaotic life circumstances such as homelessness, AOD use, family/domestic violence and mental health issues.
• Willingness and ability to work within and contribute to the vision, mission, core values and the guiding principles of the organisation.
• Knowledge and understanding of diversity, gender and social inclusion, particularly Aboriginal culture.
• It is a genuine occupational qualification of this position to be female in accordance with section 27 of the Equal Opportunity Act 1984.

What do we offer?

• A salary aligned with Level 4 of the Ruah Enterprise Agreement (and the SCHADS Award), starting at $88,372.
• 5 weeks annual leave + 17.5% annual leave loading.
• 16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service).
• Free, independent and confidential access for you and your direct family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
• Incredibly valuable Salary Packaging (to extend your take home pay) with: up to $15,900 core packaging, an additional $2,650 in meal entertainment packaging, benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
• Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more!

Required Compliance Documents

• Current drivers’ license
• National Police Clearance Certificate
• International Police Clearance Certificate, if applicable
• WA Working with Children Check
• First Aid Certificate

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.

To apply, please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: COB Friday 17 October 2025. The Job advertisement may be closed earlier than the date mentioned above.

For further information please contact Alison Angeleski, Team Lead - Family and Domestic Violence, at [e-mail] or 0403 673 219.