Supplier Performance Support Coordinator

Crawco; Wollongong City Council; On-site; AUD 65,000 - 90,000; Full time

Job summary

Crawford is seeking a Supplier Performance Support Coordinator to join our team in Australia. You will support the Supplier Performance team in delivering reporting, compliance, scorecards and supplier performance initiatives across our national network.

The role requires strong analytical skills, experience in administration, and excellent stakeholder communication. You will work closely with suppliers, adjusters and internal teams to ensure data integrity and robust performance insights.

Qualifications

• Experience in insurance or related service environment is preferred.
• Experience in administration, support coordination or account support.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel and Microsoft Word skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support preparation and delivery of supplier scorecards and reporting.
• Analyse supplier performance data and identify trends and risks.
• Assist with supplier performance reviews and improvement plans.
• Track supplier outcomes against agreed performance measures.
• Produce operational reporting and Blueprint compliance reporting.
• Maintain supplier records and support data integrity.
• Assist with supplier escalations and stakeholder communications.
• Support service delivery against agreed SLAs and client standards.
• Build strong relationships with suppliers, adjusters and internal teams.

Skills

Analytical thinking

Stakeholder management

Excel

Attention to detail

Communication skills

Tools

Microsoft Excel

Microsoft Word

Job description

Supplier Performance Support Coordinator

Job Info

• Job Identification 4464
• Job Category Fee Earning
• Posting Date 05/25/2026, 01:43 AM
• Job Schedule Full time
• Locations Level 9 - Crown Tower, Wollongong Central, 200 Crown Street, Wollongong, NSW, 2500, AU Level 12, 100 Wickham Street, Fortitude Valley, QLD, 4006, AU

Job Description

Why Join Us?

• Join a global leader in claims management and restoration services
• Long-term career development opportunities within Crawford
• Exposure to supplier performance, analytics and stakeholder management
• Collaborative and supportive team environment
• Flexible working arrangements to support work-life balance

About You

You're a highly organised and analytical professional who enjoys working with data, identifying trends and building strong stakeholder relationships. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality outcomes.

You might currently work in:

• Supplier Support or Supplier Coordination
• Account Support or Account Management
• Insurance Administration or Operations
• Claims Support or Service Delivery
• Performance Reporting or Business Support

We're looking for someone who:

• Has experience within insurance or a related service-based environment
• Demonstrates strong analytical and problem-solving capability
• Has advanced attention to detail and reporting accuracy
• Builds rapport quickly and communicates effectively with stakeholders
• Is proficient in Microsoft Excel and Microsoft Word
• Takes ownership and consistently delivers quality outcomes

The Opportunity

As a Supplier Performance Support Coordinator, you will support the Supplier Performance team in delivering reporting, compliance, scorecards and supplier performance initiatives across Contractor Connection's national supplier network.

Your responsibilities will include:

• Support preparation and delivery of supplier scorecards and reporting
• Analyse supplier performance data and identify trends and risks
• Assist with supplier performance reviews and improvement plans
• Track supplier outcomes against agreed performance measures
• Produce operational reporting and Blueprint compliance reporting
• Maintain supplier records and support data integrity
• Assist with supplier escalations and stakeholder communications
• Support service delivery against agreed SLAs and client standards
• Build strong relationships with suppliers, adjusters and internal teams

Requirements

• Experience within the insurance industry
• Experience in administration, support coordination or account support
• Strong analytical and problem-solving skills
• Advanced Microsoft Excel and Microsoft Word skills
• Excellent communication and stakeholder management skills
• Strong attention to detail and organisational skills
• Knowledge of insurance builders and restoration contractors
• Exposure to supplier performance, compliance or operational reporting
• Experience working with service provider networks or supplier relationships

Additional Information

• Employment is subject to a national police check
• Applicants must be Australian or New Zealand citizens or permanent residents
• Crawford is committed to creating an inclusive workplace where all employees feel valued, respected and empowered to succeed