Supplier & Facilities Contract Manager

Officeworks Ltd; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible public holidays

Learning & development programs

Employee discounts across Wesfarmers

Safety & wellbeing programs

Job summary

Officeworks is seeking a Supplier & Facilities Contract Manager to optimise supplier performance, govern procurement, and lead contracts for store fit‑outs and facilities partners. You will manage budgets, KPIs, and risk, ensuring compliance across the national retail network, including the Melbourne support office.

Collaborate with Property, Finance, Legal, Procurement, Risk, and Store Operations to deliver value, drive continuous improvement, and support Store optimisation.

Qualifications

• Extensive experience in contract management, procurement, and facilities management.
• Strong commercial acumen, including budget management and governance.
• Proven ability to manage high‑value supplier relationships and complex contracts.

Responsibilities

• Lead supplier and contract management across store fit‑outs and facilities providers.
• Develop supplier strategies that support cost efficiency and business objectives.
• Drive tender administration, contract renewals, and commercial negotiations.
• Manage budgets, invoices, and cost optimisation initiatives to maximise value.
• Establish and report on supplier KPIs, SLAs, and performance.
• Escalate supplier performance issues and contractual disputes as needed.
• Oversee procurement for store fit‑outs, fixtures, and capital project needs.
• Coordinate purchasing and inventory activities to support network projects.
• Collaborate with Property, Finance, Procurement, Legal, Risk, and Store Ops.
• Manage supplier risk, insurance requirements, and compliance with safety standards.
• Lead continuous improvement across facilities and property portfolio.
• Oversee Australian Support Offices operations, including Melbourne-based role.

Skills

Contract management

Procurement

Facilities management

Budget management

Governance

Stakeholder management

Risk management

People leadership

Multi-site experience

Education

Tertiary qualifications in Business/Procurement/Facilities Management

Tools

MS Excel

Job description

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Location:

Chadstone, VIC, AU

About us

At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, with more than 170 stores nationwide, a digital platform offering over 40,000 products, a national call centre and a dedicated business solutions team supporting micro, small and medium‑sized businesses start, run and grow , we help Australians work, learn, create and connect, wherever and however they choose to shop. From technology, office supplies and furniture to education, art materials and essential services like Print & Create and on‑site or remote tech support through Geeks2U, we deliver easy, engaging and customer experiences every day. Our success is powered by more than 9,000 passionate team members. We are deeply committed to their safety, wellbeing, and career growth, while operating responsibly, giving back to the communities we serve through strong national and local partnerships, community fundraising, and a clear commitment to reducing our environmental impact and sourcing sustainably for the future.

About the role

As our Supplier & Facilities Contract Manager, you'll play a pivotal role in optimising supplier performance, commercial governance, and procurement outcomes across Officeworks' store fit‑outs, and outsourced facilities management partners. You'll be responsible for ensuring our supplier network delivers safe, efficient, and cost‑effective outcomes while supporting the successful execution of store and property initiatives across the business. In addition, you will also be responsible for efficiently managing our Support Office operations.

Working closely with internal stakeholders and external partners, you'll drive vendor strategies, contract compliance, procurement activities, supplier performance, and facilities governance. This is an exciting opportunity to influence commercial outcomes, strengthen supplier partnerships, and contribute to network optimisation across a dynamic national retail footprint.

In this role, you will:

• Lead supplier and contract management across fit‑out equipment and installation suppliers, outsourced facilities management providers, ensuring strong performance, compliance, and value delivery.
• Develop and execute supplier strategies that support operational excellence, cost efficiency, and long‑term business objectives.
• Drive procurement and contract governance activities, including tender administration, contract renewals, extensions, supplier reviews, and commercial negotiations.
• Manage budgets, supplier expenditure, invoice validation, and cost optimisation initiatives to maximise commercial outcomes and operational efficiency.
• Establish, monitor, and report on supplier KPIs, service levels, and contract performance, proactively identifying opportunities for improvement.
• Act as the key escalation point for supplier performance issues, operational challenges, and contractual disputes.
• Oversee procurement and ordering processes for store fit‑outs, fixtures, site goods, and capital project requirements, ensuring seamless supply and delivery.
• Coordinate purchasing, inventory availability, and supplier administration activities to support store optimisation and network projects.
• Partner with Property, Facilities, Finance, Procurement, Legal, Risk, and Store Operations teams to ensure strong governance and successful delivery outcomes.
• Manage supplier risk, contractor compliance, insurance requirements, and statutory obligations, ensuring adherence to all legislative, safety, and governance standards.
• Lead continuous improvement initiatives that enhance supplier performance, service delivery, and commercial value across the facilities and property portfolio.
• Manage the efficient and effective operation of our Australian Support Offices, including management of a support role based at our Melbourne support office.

About you

What you'll bring:

• Extensive experience in contract management, procurement, and facilities management.
• Strong commercial acumen, including budget management, invoice reconciliation, rate validation, governance, and cost control.
• Proven ability to manage high‑value supplier relationships, performance frameworks, KPIs, and complex service contracts.
• Experience delivering procurement programs, fit‑out projects, capital works, and goods ordering.
• Strong understanding of contract compliance, tender governance, contractor management, insurance requirements, WorkCover obligations, and risk management frameworks.
• Excellent stakeholder management skills with the ability to influence outcomes across multiple business functions at all levels of the organisation and external partners.
• Demonstrated people leadership capability, with experience supporting, coaching, or managing internal and external teams.
• Relevant tertiary qualifications in Business, Procurement, Commercial Management, Facilities Management, or a related discipline.
• Experience working in multi‑site retail, commercial property, facilities, or complex operational environments will be highly regarded.

At Officeworks, you'll have the opportunity to shape supplier strategy, influence commercial performance, and drive continuous improvement across a national retail network. Working with a broad range of internal stakeholders and strategic partners, you'll play a critical role in ensuring our stores, and facilities, continue to deliver outstanding outcomes for our customers and team members. You'll join a collaborative, values‑driven organisation where innovation, accountability, and customer focus are at the heart of everything we do.

Our culture

If you're searching for an organisation that's truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let's make bigger things happen – for all of us! We celebrate our teams' uniqueness by offering genuine team member benefits to the Officeworks family:

• We're all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• OurFlexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.