Supervisor - Werribee

Lush; Melbourne; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

50% discount on LUSH products

Welcome pack of LUSH products

Paid day off for your birthday

Profit-based bonus

We’re 10% Employee Owned - participate

Employee Assistance Program

Job summary

LUSH in Werribee is seeking an enthusiastic Supervisor to lead a part-time team and deliver outstanding customer service. The role focuses on coaching staff, sustaining a vibrant shop floor, and collaborating with management to achieve targets.

You will drive customer engagement, maintain stock and store standards, and participate in events to grow the business. Evening and weekend shifts are required.

Qualifications

• Customer service excellence focused on delivering a 5-star shopping experience.
• Strong leadership in coaching and developing a sales team.
• Collaborative mindset and positive shop floor energy.
• Clear communication with retailers, store manager and neighboring stores.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service and improve product knowledge and sales skills.
• Engage with customers, welcome them warmly, ask open questions, and provide tailored recommendations.
• Maintain a clean, visually appealing shop floor with guideline-compliant displays and stock levels.
• Support the store manager in achieving sales targets through motivation and strategic initiatives.
• Organise in-store events and customer celebrations to enhance experience and drive growth.
• Provide training and development for team members and assist recruitment and onboarding.
• Lead the store in the manager's absence, ensuring smooth operations and high standards.
• Ensure health and safety standards, a safe work environment, and store compliance.
• Seek personal development through training and leadership networks to improve the shop floor.

Skills

Customer service

Management skills

Teamwork

Communication

Job description

Supervisor - Werribee

Application Deadline: 14 October 2026

Department: Retail

Employment Type: Permanent - Part Time

Location: Werribee

Description

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The role

Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.

Beyond just the basics of communication, you'll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighboring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor.

In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.

Key Information

Hours available: 20 - 25 hours per week. With flexibility to increase weekly hours over peak trading periods.

You must be available for Thursday and Friday late night shifts, as well as a weekend shift.

Application Deadline: Wednesday 14th October

Key Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills and Experience

Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.

Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.

Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.

Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.

Benefits

• 50% discount on LUSH products to keep you smelling and feeling fresh
• A welcome pack of LUSH products
• Paid day off for your birthday
• Profit-based bonus
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future, and share in the rewards of success when the company is doing well
• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice