Retail Team Lead Part-Time Customer Focused

Lush; Melbourne; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

50% discount on LUSH products

Welcome pack of LUSH products

Paid day off for your birthday

Profit-based bonus

We’re 10% Employee Owned - participate

Employee Assistance Program

Job summary

LUSH in Werribee is seeking an enthusiastic Supervisor to lead a part-time team and deliver outstanding customer service. The role focuses on coaching staff, sustaining a vibrant shop floor, and collaborating with management to achieve targets.

You will drive customer engagement, maintain stock and store standards, and participate in events to grow the business. Evening and weekend shifts are required.

Qualifications

• Customer service excellence focused on delivering a 5-star shopping experience.
• Strong leadership in coaching and developing a sales team.
• Collaborative mindset and positive shop floor energy.
• Clear communication with retailers, store manager and neighboring stores.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service and improve product knowledge and sales skills.
• Engage with customers, welcome them warmly, ask open questions, and provide tailored recommendations.
• Maintain a clean, visually appealing shop floor with guideline-compliant displays and stock levels.
• Support the store manager in achieving sales targets through motivation and strategic initiatives.
• Organise in-store events and customer celebrations to enhance experience and drive growth.
• Provide training and development for team members and assist recruitment and onboarding.
• Lead the store in the manager's absence, ensuring smooth operations and high standards.
• Ensure health and safety standards, a safe work environment, and store compliance.
• Seek personal development through training and leadership networks to improve the shop floor.

Skills

Customer service

Management skills

Teamwork

Communication

Job description

You might know us as the inventors of the bath bomb

But there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

BUSINESS AREA

Retail

Join us to inspire customers and champion sustainable, innovative products in our vibrant shop floors across the UK&I. View jobs

In Support, we are a diverse range of teams that are as unique and vibrant as our products. We want you to challenge yourself and help us develop LUSH together.

Join the heart of our Manufacturing based in Poole, where you will gain valuable knowledge and hone your skills, all while contributing to our collective progress.

Join us on a transformative journey where your career is driven by a commitment to responsible technology.

We believe spa treatments are more than skin deep; Join us in our mission and develop your talent with innovative treatments and training.

Explore our global jobs market to find a role in your location.

Lush Retail is an accredited Living Wage employer and we believe 'a fair day's work deserves a fair day's pay.’ We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know.

LUSH: Internal Communications & Training 1.35K subscribers

We are building a brand that represents the people of the world.

It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

We work hard, but we also know you have a family, friends, hobbies, and a life outside the office. That’s why we offer a great benefits package, not just a competitive salary. Here are the top 5 benefits our staff love the most.

All employees have access to Health Assured which provides free independent, impartial, and confidential advice for health and wellbeing, stress, financial, relationships, legal, and consumer issues.

All employees have access to Health Assured which provides free independent, impartial, and confidential advice for health and wellbeing, stress, financial, relationships, legal, and consumer issues. Employee Assistance

We pay all permanent UK&I employees the real Living Wage, regardless of age.

We pay all permanent UK&I employees the real Living Wage, regardless of age. Living Wage

The first 6 months of your parental leave is paid at your full basic pay.

The first 6 months of your parental leave is paid at your full basic pay. Enhanced Parental Leave

Employees receive a 50% staff discount on almost all of our products and Spa treatments, both in-store and online.

Employees receive a 50% staff discount on almost all of our products and Spa treatments, both in-store and online. Staff Discount

All employees have access to Health Assured which provides free independent, impartial, and confidential advice for health and wellbeing, stress, financial, relationships, legal, and consumer issues.

All employees have access to Health Assured which provides free independent, impartial, and confidential advice for health and wellbeing, stress, financial, relationships, legal, and consumer issues. Employee Assistance

We pay all permanent UK&I employees the real Living Wage, regardless of age.

We pay all permanent UK&I employees the real Living Wage, regardless of age. Living Wage

Everyone who works with us has the opportunity to go above and beyond and be recognised for their contribution.

Everyone who works with us has the opportunity to go above and beyond and be recognised for their contribution. Bonus Scheme

Employees receive a 50% staff discount on almost all of our products and Spa treatments, both in-store and online.

Employees receive a 50% staff discount on almost all of our products and Spa treatments, both in-store and online. Staff Discount

All employees have access to Health Assured which provides free independent, impartial, and confidential advice for health and wellbeing, stress, financial, relationships, legal, and consumer issues.

All employees have access to Health Assured which provides free independent, impartial, and confidential advice for health and wellbeing, stress, financial, relationships, legal, and consumer issues. Employee Assistance

We pay all permanent UK&I employees the real Living Wage, regardless of age.

Poole, Dorset - Nuffield Industrial Estate

Poole, Dorset - Nuffield Industrial Estate

Poole, Dorset - Nuffield Industrial Estate