Supervised Contact Worker Tuggerah - Casual

RGIT Australia; Central Coast Council; On-site; AUD 50,000 - 68,000; Part time

Benefits offered by this job

Flexible hours

Fitness Passport access

Training and professional development

Safety and Wellbeing support

Job summary

Challenge Community Services seeks a compassionate Supervised Contact Worker to organise and supervise family and sibling contact for children in OOHC. This casual role offers flexible hours and opportunities for training and development.

You will maintain safety, provide emotional support, and produce accurate reports while liaising with carers and birth families. Applicants with Human Services qualifications and relevant checks are encouraged to apply.

Qualifications

• Experience with children and families in complex situations.
• Ability to produce accurate, factual written reports.
• Competent in Microsoft Office and team collaboration.
• Strong interpersonal and negotiation skills.

Responsibilities

• Organise and supervise family and sibling contact visits for children in OOHC.
• Ensure safety and wellbeing of children during contact.
• Provide emotional support to children before, during and after contact.
• Maintain professional communication with carers and birth families.
• Complete accurate written contact reports and adhere to policies.

Skills

Analytical skills

Interpersonal skills

Written communication

Teamwork

Negotiation/mediation

Adaptability

Report writing

Empathy

Education

Human Services qualification (Cert IV or Diploma)

Tools

Microsoft Office

Job description

Casual Temporary Entry to Intermediate

Posted 01 Oct 2026

Description

About the Role:

Challenge Foster Care, part ofChallenge Community Services, is seeking a compassionate and professionalSupervised Contact Workerto organise and supervise family and sibling contact for children and young people in Out-of-Home Care (OOHC).

• SCHAD's Award Level 2Pay rates from$36.22-$39.53 (base rate) or $45.28 - $49.41 (casual rate)
• Flexible hours
• Fitness Passport access for you and your family (eligibility criteria applies)
• Training and professional development opportunities
• Real job satisfaction- make a difference every day
• Safety and Wellbeing support via Sonder

Duties:

• Organise and supervise family and sibling contact visits for children in OOHC
• Ensure the safety and wellbeing of children and young people during all contact
• Provide emotional support to children and young people before, during and after contact
• Maintain professional, appropriate communication with carers and birth families
• Complete accurate, objective and timely written contact reports
• Adhere to all relevant legislation, policies and child protection standards
• Maintain confidentiality at all times
• Participate in team meetings and relevant training
• Ensure contact environments are safe and compliant with WHS requirements

Skills and Experience:

• Experience working with children and families in complex situations
• Strong analytical, interpersonal and written communication skills
• Ability to manage and supervise complex family and sibling contact autonomously
• High-level negotiation and mediation skills
• Ability to adapt to changing circumstances and organisational needs
• Demonstrated ability to produce accurate, factual and high-quality written reports
• Competent in Microsoft Office
• Ability to work both independently and as part of a team
• Empathy and commitment to improving outcomes for children and young people
• Driver's Licence, Working With Children Check, and NSW NDIS Worker Screening Check
• Ability to pass a National Criminal History Check
• Access to a personal vehicle for work use, if required
• Ability to work both weekdays and weekends
• Qualifications in Human Services (Certificate IV or Diploma in Community Services or related field)

About Us:

Since 1958, Challenge Community Services has been supporting people, strengthening communities and creating opportunities across regional New South Wales and South East Queensland.

We provide disability services, foster care, allied health and social enterprise opportunities that empower people to live their best lives.

Our work is driven by a simple belief: everyone deserves the opportunity to belong, grow and thrive. Every role at Challenge Community Services contributes to making a meaningful difference in the lives of the people and communities we support.

Confidential enquiries can be made by contacting Emma Mason via email - [e-mail]

Closing Date - 23rd October 2026

Company Overview

At Challenge Community Services, we're committed to creating opportunities, strengthening communities and supporting people to live their best lives across regional New South Wales and South East Queensland. Through disability services, foster care, allied health and social enterprise, we help individuals and families achieve meaningful outcomes. Our culture is built on genuine care, mutual respect and a shared belief that working together creates lasting impact.