Superannuation Client Support Specialist

Apex Superannuation (Australia) Pty Ltd; City of Brisbane; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Training and development opportunities

Job summary

The Contact Centre Administrator role at Apex Superannuation (Australia) Pty Ltd in Brisbane is the first line of contact for superannuation inquiries, delivering professional support and accurate fund product information to members and employers.

You will handle high-quality inbound/outbound calls, emails, and written inquiries, strive for first-call resolution, and support administration processes while maintaining compliance and service standards.

Qualifications

• Knowledge of Superannuation and associated legislation.
• Understanding of fund rules, trust deeds, insurance, charges/fees and investments.
• Demonstrated experience in an administration or contact centre environment.
• Excellent phone and verbal communication skills.
• Well-developed PC skills (Word, Excel, Outlook) with speed and accuracy.
• Personal time management.

Responsibilities

• Provide high quality inbound and outbound client contact and build member engagement.
• Meet service standards for grades of service, call handling, turnaround times, accuracy and first point resolution.
• Provide efficient and effective query resolution by anticipating member needs and taking ownership of first call resolution.
• Handle objections, resolve queries/issues and ensure complaints follow Fund Rules.
• Respond to Fund emails within service standards and keep records updated.
• Adhere to legislative and business requirements and team rosters.
• Maintain documentation, procedures and training materials up to date.
• Participate in team meetings and contribute to continuous improvement.

Skills

Superannuation knowledge

Fund rules

Administration experience

Contact centre experience

Phone skills

PC skills

Time management

Job description

The Contact Centre Administrator role at Apex Superannuation (Australia) Pty Ltd in Brisbane is the first line of contact for superannuation inquiries, delivering professional support and accurate fund product information to members and employers.

You will handle high-quality inbound/outbound calls, emails, and written inquiries, strive for first-call resolution, and support administration processes while maintaining compliance and service standards.